Front Office Receptionist/Scheduler

Overview:
We are seeking a highly organized and friendly Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in providing exceptional customer service and ensuring smooth operations. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES FRONT DESK

• Greeting and welcoming patients.
• Answering phone calls in a prompt and polite manner.
• Message intake for medical questions, prescription refills, and test results. Transferring calls and inquiries to providers and care coordinators accordingly.
• Direct all patient financial inquiries to appropriate staff in the billing department.
• Follow office rules and regulations when it comes to visiting pharmaceutical representatives.
• Registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial.
• Entering/updating patient information in the system in a timely and accurate manner.
• Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance (liaise with Billing department as appropriate).
• Collecting payment information and saving for future balances.
• Assisting patients with completion of paperwork when necessary.
• Scheduling appointments as needed in accordance with provider schedule.
• Scanning, updating and filing medical records.
• Providing outstanding customer service to every patient.
• Informing practice manager or assistant practice manager of waiting room wait times, patient flow, and communicating with patients accordingly.
• Maintaining a professional and courteous demeanor at all times.
• Assisting other practice team members as needed.
• Attending all in-house training and continued education opportunities.
• Performing additional duties as assigned.

ADDITONAL RESPONSIBILITES

· Notes inventory of office supplies, medical supplies and products we sell.

· Notifies appropriate leader of replacement needs.

· Answers phones and schedules appointments.

QUALIFICATIONS/EXPERIENCE/EDUCATION

• A High School Degree or GED.
• Positive, welcoming, and can-do attitude with patients and other practice team members.
• Experience working in any high-volume/high-intensity customer service industry.
• Prefer one year of medical office experience, preferably dermatology.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Flexible/adaptable nature to work in a fast paced and continuously evolving environment.
• Passion for helping others in a healthcare environment.
• Ability to effectively interact with providers, patients and other staff members.

· Ability to multi-task and work courteously and respectfully with fellow employees, physicians, patients and vendors.

· Certified Medical Assistant or Registered Medical Assistant required.

· Most Important: You’re a team player.

We offer competitive pay and full slate of benefits that includes:

· Medical

· Dental

· Vision

· Paid Time Off

· Life Insurance

· 401k(k)

· Short-Term and Long-Term Disability

· Flexible Spending Accounts

If you are looking for an opportunity to contribute to a dynamic healthcare team and provide outstanding patient care, we encourage you to apply for this position. We offer competitive compensation and benefits packages. Please submit your resume for consideration.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Dermatology
• Medical-Surgical

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• Morning shift
• Rotating weekends

Ability to Relocate:

• Bronx, NY 10465: Relocate before starting work (Required)

Work Location: In person