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SalaryWe have an exciting opportunity to join our team as a Medical Secretary.
In this role, the candidate will be responsible for providing basic support services for Medical Offices of Manhattan.
Job Responsibilities:
- Provides reception assistance (i.e. greet patients, register patients, answer calls, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or department.
- Schedules routine appointments and follow ups for visits and procedures.
- Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.). On subsequent visits, asks them to verify demographic info and makes any necessary edits. Follow up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process.
- Scan all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
- Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Billing Dept.
- Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
- Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
- Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
- Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner.
- May delegate and oversee the work to less senior staff. Reviews work of less senior staff
- Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor's attention. Submits data to supervisor neat and well-written.
- Performs other related duties as needed by providers and supervisors.
Minimum Qualifications:
To qualify you must have a High School diploma. 1 year of relevant medical clerical experience or the equivalent combination of education and experience. Must include prior physician practice experience and knowledge of medical terminology. Background in computer literacy preferred. Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required.
Preferred Qualifications:
Preferred Qualifications: Knowledge of computer-based scheduling and appointment programs. Excellent telephone and customer service skills.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Healthcare setting:
- Outpatient
- Private practice
Medical specialties:
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Medical receptionist: 1 year (Required)
Work Location: In person
