Front Office Receptionist/Patient Care Coordinator

Join our team as a Front Office Receptionist and Back office medical assistant! Become an integral part of delivering an exceptional customer experience! Your role will involve concierge check-ins and check-outs, managing a high volume of calls, and scheduling client appointments. We're seeking someone who is outgoing, highly organized, with a keen attention to detail and service. Additionally, knowledge of basic skin care conditions, procedures, techniques, and products is a definite plus.

What We're Looking For:

As a Front Office Receptionist, you'll be the face of our practice, ensuring seamless operations and exceptional customer experiences. Here's what we're seeking:

An outgoing individual with impeccable organizational skills and the ability to multitask in a fast-paced environment.

Ability to step into back off medical assistant role at times during peak hours or upon short staffing

Proficiency in basic skin care conditions, procedures, techniques, and products is highly desirable.

Strong communication skills and a background in customer service, with experience in soft sales and handling high-volume calls.

A team player with a strong work ethic and a background in concierge or hospitality-style customer focus.

Responsibilities:

• Extend a warm and professional welcome to our guests.
• Communicate tactfully and professionally with patients.
• Effectively handle high-volume calls, convert inquiries into bookings, and provide exceptional customer service.
• Organize and schedule patient appointments accurately & efficiently.
• Complete chart preparations, appointment confirmations, and customer outreach.
• Educate patients on medical treatments and maintain accurate customer records.
• Step into backoff Medical Assistant role when required due to peak care hours or coverage needs at times. Rooming, Vitals, patient preparation, aftercare education, pre/post photography.
• Stay updated on evolving products and services and fulfill online orders with care.

Qualifications:

• Previous experience in hospitality, concierge services, and or medical practice settings preferred.
• Outstanding customer service skills with a courteous phone manner.
• Excellent communication skills in English.
• Ability to build rapport with patients and prioritize tasks with attention to detail.
• Proficiency in Microsoft Office, Excel, EMR systems, and web-based charting systems.
• Experience in customer service, soft sales, or cosmetics/aesthetics is advantageous.

Other Information:

Full-time position with hours ranging from 32 to 40 hours per week.

Voluntary benefits with AFLAC available.

100% coverage of employee medical/health benefit

Employee discounts on products and services offered.

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Physical setting:

Med Spa

Weekly schedule:

Monday to Friday

Weekends as needed

Ready to join our team and make a difference? Apply now and be part of our vibrant and customer-focused environment!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Camarillo, CA: Relocate before starting work (Required)

Work Location: In person