Plastic Surgery Practice - Receptionist + Front Office Admin

We are searching for a Receptionist / Front Office Admin for our growing Plastic Surgery practice.

I am a facial plastic surgeon that has had an explosion of practice growth in my cosmetic surgical world, with additions to the office of an awesome Medical Spa/Aesthetic Center with its team as well as a Hormone/wellness practice and team. I am looking for an energetic, hard-working, dependable, self-starting & creative team member to oversee the day-to-day Plastic Surgery reception and Front Office duties.

Honestly, this is in no way a typical medical practice reception posting, this is not a boring practice simply needing help to maintain the status-quo … It's actually way better!

All facets of my practice function in concert with amazing team member overlap as needed. My surgical practice includes a focus on cosmetic and reconstructive facial plastic surgical procedures. We have been growing incredibly fast with increased patient volume and I need a dedicated team member to assist in the Front Office operations.

Job Responsibilities:

Since this is still a single surgeon practice, there are tons of other related duties that would be asked. The best way that I can describe what we are up to every day is that we are BUILDING THE AIRPLANE WHILE IT IS IN FLIGHT!

Having said that, the anticipated responsibility list/workflow would look like the following:

Plastic Surgery Reception / Practice Assistant

- reception duties, phone triage, scheduling, etc.

- providing general office support to both employees and patients - completing generic projects that serve in business growth

- covering Front Office / back office during lunch breaks, etc.

- scheduling meetings

- managing staff calendars

- confirming appointments

- placing and returning phone calls

- reviewing mail and email

- writing correspondence

- creates meeting agendas

- performs clerical and administrative work

- arranging conference calls

- trouble-shooting tech issues

- occasional personal errands

- assisting with reputation management

- preparing documents through editing, printing and binding - assistance with patient care packages, appreciation gifts

Front Office Operations Assistant:

- improving products and services offered

- fine tuning electronic medical record and intake forms

- coordinating ordering and office product purchasing

- scheduling of patient for evaluations and follow-up appointments

- interacting with patients in a pre-consult fashion to build good relationships - maintaining meticulous trackers of patients and care plans

- accepting patient payment for services

- serving as main patient point of contact for communication

Social Media/Marketing:

- Serve as office touch point for Social Media and Marketing content curation

- Monitor and analyze social media trends and insights

- Collaborate with the team to brainstorm new marketing strategies

- Support in the creation of marketing materials (graphics, videos, etc.)

Experience & Qualifications:

Preferable to have at least three years of experience in an office assistant/administration role.

A background in medical office setting or wellness / aesthetics industry is preferred, but more important to me is that you are 100% willing to learn, energetic, adaptable to needs on hand, dependable, self-starting, creative in problem solving, and a no-drama team member!

Ideally you will have some experience working in areas such as: general business operations, marketing, PR or sales.

Skills and Qualifications:

- excellent verbal and written communication skills - ability to build good relationships

- ability to prepare reports and budgets

- excellent filing and sorting skills

- ability to manage business correspondence

- basic bookkeeping skills

- proficiency with relevant computer software

- rapid data entry

- attention to details and good editing skills

- ability to operate office gadgets such as printers and copiers

- excellent people and customer service skills

- good research skills, data analysis and the ability to translate complex data into a simple format

Position is full-time

Pay is excellent

Standard benefits exist and additional are negotiable

Plastic surgery and medical spa office staff perks totally exist

My only stipulation is that applicants be: 100% ethical/honest, No-drama, hard-working, patient care centered, energetic, EXTREMELY detail oriented (maybe not quite pathological OCD like me, but you get the idea) and willing to learn and stretch their skills.

I'd love to talk further if you think this is the perfect fit for you!

Sincerely,

Taylor R. Pollei, MD

Facial Plastic & Reconstructive Surgeon

Form MD Plastic Surgery, Aesthetics, and Performance

Job Type: Full-time

Pay: $23+ per hour

Job Type: Full-time

Pay: From $23.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Uniform allowance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• 8 hour shift

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• Computer skills: 2 years (Preferred)

Ability to Relocate:

• Mission Viejo, CA 92691: Relocate before starting work (Required)

Work Location: In person