Front Office Receptionist

Our friendly and skilled Front Office Receptionists are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers’ schedules. 

This role will report to the Team Lead and Practice Administrator.

Principal Duties and Responsibilities of the Front Desk Receptionist:

• Greet and welcome patients professionally and pleasantly.
• Check IN: obtain/update complete patient/guarantor demographics and insurance data, collects co-pays and balances/setting up payment plans as necessary, and obtaining signed consents.
• Check OUT: schedule return appointments, test scheduling as necessary, collects co-pays and balances/setting up payment plans as necessary.
• Answer the telephones: routing incoming calls, make appointments, and taking detailed messages and communicating as needed.
• Maintaining control of patient/provider schedules.
• Assist in canceling appointments: by phone or by mail.
• Assist in processing incoming/outgoing referrals.
• Assist in getting medical records from referring providers.
• Assist in getting referrals/authorization numbers from referring providers & entering auth numbers.
• Assist in processing/routing clinical inbox in EHR.
• Assist in processing insurance eligibility issues.
• Assist in processing Medicaid eligibility scans.
• Assist in processing appointments to schedule/reschedule.
• Assist in processing incoming/outgoing new patient packets.
• Assist in scanning/importing/faxing documents in the EHR.
• Assist in maintaining patient correspondence for pick up.
• Chart preparation: pulling/filing old paper charts and scanning into EHR.
• Correct Patient demographics on all returned mail by contacting the patient or patient representative.
• Assist in ordering supplies as needed.
• Assist all departments when help is required/needed.
• Going to designated clinical sites to preform receptionist responsibilities when required.  Responsibilities also includes to assist clinical staff & providers.
• Maintain confidentiality of Patient Health Information.
• Maintain neat, orderly and cleanliness of the waiting reception area, the working reception area, and the employee breakroom.
• Open and closing duties as outlined in the opening and closing checklist.
• Follow all SIENT Policies, Procedures and Best Practices.
• Other responsibilities as requested.

REQUIRED QUALIFICATIONS of the Front Desk Receptionist:

• High school diploma or equivalent required
• Ability to work within an EMR database and navigate through a Windows environment required
• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS of the Front Desk Receptionist:

• 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
• Experience working in an ENT Specialist Office

SUPERVISORY RESPONSIBILITY of the Front Desk Receptionist:

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS of the Front Desk Receptionist:

All employees are required to provide proof of vaccination or exemption.

WAGE:

$15.50-$17.50 per hour based on experience. 

ENT is a drug-free environment and an Equal Opportunity Employer.  We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.