Front Office Clerk/Receptionist

We are seeking a Front Office Agent for our Jeffersonville and Scottsburg medical practices. . This is a Monday-Friday role (no nights or weekends). First Urology has been voted a Best Places to Work. As the largest urologic provider in the greater Louisville and southern Indiana area, First Urology offers comprehensive urologic care for men, women and children of all ages. At First Urology, our physicians are dedicated to finding solutions to a wide range of issues to help patients regain to the quality of life they deserve.

Position Reports To: Jeffersonville Area Manager

Position Status: Full-time, non-exempt

REQUIRED QUALIFICATIONS:

• A high school diploma or GED.
• Minimum of 1 year experience a medical receptionist and/or medical assistant.
• Knowledge of medical terminology.
• Knowledge and understanding of HIPAA requirements.
• Two years of full-time experience working in a professional office environment
• Excellent written and verbal command of English.
• Demonstrated data entry skills, advanced software use including Micro-Soft Office.
• Excellent customer service skills and ability to be compassionate.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

DUTIES:

• Acknowledge all patients in a professional and timely manner.
• Exhibit excellent customer service internally with patients and other external contacts.
• Educate patients regarding upcoming visits, locations, times, etc.
• Provides a variety of information.
• Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.
• Refer unresolved patient issues to designated departments for further investigation.
• Schedules appointments for follow-ups and established patients.
• Verifies insurance and obtains authorizations.
• Coordinates doctor to doctor referrals
• Verifies insurance and obtains prior authorizations.
• Maintains an organized lobby during clinic hours.
• Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.
• Track inquires, questions and answers and provide resolution.
• Facilitates patient diagnostic scheduling appointments.

Knowledge, Skills, and Abilities:

• Familiarity with medical terminology.
• Problem solving abilities/good judgment.
• Strong interpersonal skills; service oriented.
• Effective communication skills (both written and verbal).
• Intermediate knowledge of windows-based software including medical practice software.
• Superb Auditory skills to effectively listen to patients reports of their problems/needs.
• Ability to verbally de-escalate disruptive behavior; use of diplomacy, tact, patience needed in dealing with those in accurate distress.
• Knowledge and observation of HIPAA compliance standards.

Physical Requirements:

May be expected to lift up to 5 pounds or up to 10 pounds with assistance. Work is of light demand; sitting or walking most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required: optimal auditory acuity required; manual dexterity involving the handling of equipment and computers is essential to performing assigned duties. Physical conditions are clean, neat and well lit. May be subjected to stressful situations. Climate control and ambient temperature variances may be experienced associated with a normal office environment. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.

First Urology offers a competitive benefit package including:

• Medical, Dental and Vision Insurance
• FSA option
• Paid Vacation, Sick Days and Holidays
• Short and Long-Term Disability
• 401k Plan with company match
• Annual uniform allowance
• Free Parking

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person