Front Office Receptionist

Summary: The Front Office Staff at Lucile Cowle Swim School represents the first point of contact with our clients. They perform essential front desk administrative duties, including answering phone calls, checking in clients, and overseeing the scheduling of all classes, camps, and programs. We’re currently hiring for opening, mid, and closing shifts. Come join our team!

We will be holding a hiring fair on March 16th. All applications submitted will be considered for the hiring event.

Duties and Responsibilities include the following. Other duties may be assigned.

• Greet all clients and visitors with a warm and welcoming attitude.
• Checking in guests for swim lessons, first aid classes, and other LC programs.
• Answering clients’ questions and concerns both in person and over the phone.
• Providing professional, prompt, and friendly customer service.
• Learning and navigating registration software to book clients for classes, camps, birthday parties, and other LC programs.
• Process payments and maintain accurate financial records
• Ensuring the front desk is neat, presentable, and equipped with all necessary supplies.
• Assist with various administrative tasks as needed

Education/Experience:

• High school diploma or equivalent
• 2+ years of customer service experience, preferably in a fast-paced environment
• 1+ years of receptionist experience
• Excellent communication and interpersonal skills, including phone etiquette
• Strong attention to detail and organizational abilities
• Proficient in Microsoft Office and basic computer skills
• Ability to work weekends and evenings as needed

Certificates and Licenses: Red Cross CPR/First Aid (or Lifeguarding) certification is required. We provide all needed training and offer the required certifications at our facility. Please note that Red Cross certifications will require an upfront cost, reimbursable after 6 months of employment.

Salary: $16.50-19.50/hour. Please note that the salary information is a general guideline only. Daland Swim School considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/ training, key skills, and market and business considerations when extending an offer.

Schedule: Shifts vary in length, Monday through Sunday. Must be available on evenings and weekends.

Additional Locations:

- Daland Swim School: 135 E Wilbur Rd. Thousand Oaks, CA 91360

- Lindero Country Club: 5719 Lake Lindero Dr, Agoura Hills, CA 91301

If you are passionate about customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity to join the Lucile Cowle Swim School team!

Job Type: Part-time

Pay: $16.50 - $19.50 per hour

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please list your current availability. Be as detailed as possible.

Experience:

• receptionist: 1 year (Required)
• customer service: 2 years (Required)

Ability to Relocate:

• Burbank, CA 91504: Relocate before starting work (Required)

Work Location: In person