Address
Form of work
SalaryResponsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Collaborate with other team members to ensure customer satisfaction
- Perform data entry tasks to update customer information and track interactions
Requirements:
- Fluent in English (both written and verbal)
- Strong communication skills with the ability to effectively interact with customers
- Previous experience in sales or Customer Service is preferred
- Bilingual in Spanish is a plus
- Excellent phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and the ability to think critically
- Flexibility to work various shifts, including evenings and weekends if required
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
- Work from home
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
