Skydive Center-Office/Customer Service

Skydive Center-Office/Customer Service (Snohomish)
Do you wish your job had an element of adventure? Do you want to work in an exciting and rewarding environment? Well, Skydive Snohomish is looking to fill our 4th and 5th positions on our 2024 office team!

At Skydive Snohomish, we strive to deliver exceptional customer service throughout the entire experience and in every customer interaction. By following our core values of Trust, Professionalism and Personal Connection, we consistently make this happen day in and day out.

This is an excellent opportunity for a local, youthful, and mature person who is looking to build valuable professional skills while working in a fun atmosphere. Previous sales, hospitality, retail, or outdoor adventure experience a plus. The ideal candidate will have an outgoing, enthusiastic, energetic, positive personality, who enjoys engaging with a wide variety of people. A full-time, managerial role may become available to the right candidate.

RequiredQualifications:

• Must be friendly, trustworthy, confident, responsible, observant, and punctual.
• Have a growth mindset.
• Positive attitude.
• Excellent verbal and written communication skills.
• Enjoys interaction with people of varying backgrounds and personalities.
• Possesses a strong work ethic and commitment to a team.
• Pays attention to detail and follows through on tasks and responsibilities.
• Verifiable history of consistent attendance and reliability.
• Genuine desire to deliver exceptional customer service.
• Organized and able to prioritize multiple tasks.
• Ability to deliver on-time performance in a fast paced environment.
• Able to maintain focus and awareness in an energy filled atmosphere.
• Maintains professionalism, and can be assertive when necessary.
• Exercises initiative and independence within the limits of training and experience.
• Above average keyboarding skills.
• Legally eligible to work in the United States.

Typical tasks/responsibilities

• Providing a professional and welcoming atmosphere.
• Greeting excited and anxious skydiving customers.
• Scheduling and rescheduling skydive appointments.
• Calculating and accepting payments.
• Cash till responsibility.
• Customer service/sales (phone and in person).
• Office tasks.
• Precise and accurate legal contract verification.
• Computer work using Microsoft Office (must have 1+yr of experience) and software programs specific to skydiving industry (training provided).
• Training/coaching will be provided in many areas, including the skydiving industry in general, trade specific software applications, and contract verification.
• Routine housekeeping tasks around the office and grounds.

WHAT TO EXPECT…

“I truly feel blessed to have worked with such amazing people this summer and miss you already!” – Faith G.

“Skydive Snohomish has been by far the most supportive work environment I’ve ever been in… Thank you for creating such a fun and special place!” – Teresa R.

In a typical day, the team facilitates the entire skydiving experience for up to 160 first time skydiving customers. To us, skydiving is so much more than jumping out of an airplane. Skydiving is accomplishing milestones, breaking barriers, and celebrating life! Your participation on this team involves coaching and guiding customers through this process, and sharing in their exhilaration afterwards!

Previous skydive experience is NOT required. In fact, once your training is complete in about 30 days, you will be eligible to make your first skydive on the house!

At Skydive Snohomish, you will be joining an amazing community of people who will become your second family with whom you will build lasting memories, all while developing business skills to boost your professional career.

Additional Information

• Accepting applicants for a start date of April 3rd, 2024
• Full Time: 30-40 hours/week
• Must be willing to commit to the position through September 2024. Year-round, advancement position will become available for the right candidate.
• Must be willing to commit to working weekends (Sat-Sun) through September. (One full week may be requested off, May-September)
• Wage Range : $18.50-$20.00/hr Wage will progress to $19.00 within the first 30 days. Additional raises available depending on performance, effort, and ability to take on additional responsibilities.
• Skydive Snohomish is a drug-, smoking-, and vape-free work place.

Phone and in-person interviews will be scheduled by invitation.

We look forward to hearing from you! Blue Skies!

Job Types: Full-time, Seasonal

Pay: $18.50 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• On-the-job training
• Professional development assistance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend

Work setting:

• In-person
• Office

Application Question(s):

• How would you describe your personality?
• Why are you interested in working in an Office/Customer Service role?
• Given your current life situation, are you comfortable with the wage being offered?
• Are you able to commit to the position through September?
• From what city will you be commuting?
• Do you have reliable transportation?
• Why did you leave your last job?
• What do you know about Skydive Snohomish?
• Please provide specific examples of how you meet the listed qualifications.
• Describe any previous sales, hospitality, retail, or outdoor adventure experience.
• Describe a customer service situation you addressed exceptionally well.
• Are you able to commit to working all weekends (one weekend off permitted)?

Work Location: In person