Customer Service Representative - Parks Scheduling Office

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more.

Job Summary

Want to help our diverse community find a great location for their next gathering? Whether they are planning something for their family, company, organization, or friends, we can guide them to a great facility.
Our clients want to build relationships while enjoying a picnic or celebrating life events like a wedding, shower, birthday, memorial service, or athletic activity. The Parks Scheduling Office facilities are a great place for those gatherings to happen. We schedule rentals at a variety of picnic sites, 3 indoor facilities, and athletic fields. Now all we need is you!
Our Customer Service Representatives provide rental information, answer questions, process request forms and payments, and send out confirmations. Most communication occurs by email or phone.
A great candidate for this position has experience with Customer Service, Microsoft Outlook, Word, Excel, and Teams. Will be a quick learner, detail-oriented, understand scheduling, be flexible, enjoy a fast paced and ever-changing environment, and work well with database-type computer systems.
This position involves a high degree of public contact as well as clerical work in an automated office environment. Employees receive and answer inquiries from the public by email, telephone, or in person on a wide range of government services, rates, policies, and procedures. Some cash handling and/or collection may be included.
Hybrid schedule may be available, with some days each week remote and some in person at Bellevue City Hall. The typical work hours are up to 28 hours per week, Monday-Friday during the day, but could include occasional evening and/or weekend shifts.

Essential Duties and Responsibilities

• Provides information to the public or other governmental agencies by email, telephone, or in person; answers inquiries or requests and resolves complaints and problems.
• Evaluates inquires to provide the most useful and appropriate information
• Assists in the dissemination of information concerning the functions and services of various City agencies.
• Explains, in general terms, procedures, office hours, and location of various local, City, and state offices and makes proper referrals to the public.
• Maintains guide references.
• Performs routine general clerical and filing duties.
• May relieve or fill in for employees at other work locations as needed.
• Performs data processing related duties including data entry and retrieval and routine computer terminal operations.
• Works with team on projects to improve Customer Service
• Runs reports

• Works under the moderate to general supervision of a Community Services Supervisor.
• No formal supervisory responsibilities.

Qualifications

Knowledge, Skills, Abilities and Competencies

• Knowledge of business English, spelling, and arithmetic.
• Knowledge of relevant office equipment, practices, and procedures.
• Knowledge of City geography and road networks.
• Skill in the operation of telephone equipment.
• Ability to express oneself clearly and concisely with skill in telephone communications.
• Ability to maintain public relations in an effective, tactful, and courteous manner.
• Ability to listen and ascertain the needs of customers; ability to find and communicate accurate information concerning process, policies, and procedures to customers; ability to respond to customers tactfully and courteously

• High school diploma or a GED equivalent.
• One or more years of responsible related experience in direct Customer Service, reception and/or cash handling.
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 20 pounds.
• The noise level in the work environment is usually moderately quiet.

Supplemental Information

This is a Part-time, non-exempt, non-union position.
Definition of a Part-time Employee:

• Will clearly average 28 hours per week or less
• NOTE: Will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or 130 hours per month)

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Questions when requested and can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

The City of Bellevue values diversity in its workforce and is an Equal Opportunity Employer that does not unlawfully discriminate on the basis of race, sex, age, color, sexual orientation, gender identity, religion, national origin, marital status, genetic information, veteran's status, disability, or any other basis prohibited by federal, state or local laws.

At the City of Bellevue, you'll be part of a team committed to providing exceptional Customer Service, upholding the public interest and advancing the community vision. The five essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: exceptional public service, stewardship, committee to employees, integrity, and innovation. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office at 425-452-6838 or bellevuehr@bellevuewa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf (Download PDF reader)

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf (Download PDF reader)

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

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