Front Office Coordinator

What are we looking for?

A Service Coordinator

Where are we located?

Meridian, ID

Who will you report to?

Kate, our Office Manager

Who are we?

Remember the cartoon The Jetsons, as a kid? Or, how about the movie, Iron Man? Both of these shows have a key commonality: they showcased really killer homes that were souped up with the kind of technology that would blow your mind if that technology actually existed in real life.

Well, what was only sci-fi in those shows is rapidly becoming real life today. Consumer technology and smart-home systems are evolving at a rapid pace, which means homes being built or renovated today and in the coming years are going to look more and more like those homes in the movies.

We set out over 10 years ago to deliver a high tech experience unlike any other within the Treasure Valley. Our goal is to make our brand synonymous with quality and integrity. We work closely with our clients to design and install the latest in home technology that perfectly fits their needs. We make our systems simple to use and fully support them after installation.

We’re looking for someone whose commitment to an exceptional customer experience is unmatched. It’s what sets us apart from the competition, so this is a must!

What would you be doing?

As the Service Coordinator at Infinite Home Theater, your time will be spent ensuring our clients receive a world-class service and support experience 100% of the time. This will include working extensively within a suite of service tools that we have implemented, including Slack for communications and Zendesk for ticket-tracking (don’t worry, we’ll train you on these tools). You will be responsible for ensuring follow-through in a timely manner, coordinating and scheduling resources, and staying in close communication with our clients throughout the process. You will work directly with our company leadership and field service teams to continually ensure that our service systems and highly-structured processes are adhered to by both our internal team and our valued clients.

Your role will involve a combination of service and project-related tasks. You will be responsible for accounts receivable, answering phones, making all paperwork for field technicians, greeting clients, maintaining facilities upkeep and office supplies, and supporting the Executive Team.

Some days, your daily work will be planned and structured. However, ours is a fast-moving and dynamic line of work. Your priorities can shift at a moment’s notice. You must be comfortable with this and willing to be an active participant in juggling multiple demands. We need someone that can take curveballs like a champ!

You will always be expected to treat our clients with patience and friendliness no matter how big or small their issue. Client service is something we hold sacred at our company, so it is of the utmost importance that you be willing and able to serve as a helping hand for our clients in their moment of need.

What should you bring to the table?

• 3-5 years in a high-end customer-facing experience preferred;
• We’re Macintosh gurus and operate primarily in the Mac environment, so experience with Mac is a plus;
• Valid Driver’s License to travel between both locations as needed (less than 25% of the time);
• Knowledge of residential security systems earns extra brownie points (it’s not a requirement, but would certainly give a new employee a leg up);
• A high school degree or GED equivalent;
• Highly organized; dedicated to details and follow-through;
• Patient and friendly personality at all times;
• Excellent communication skills – both verbal and written;
• Resourceful and willing to patiently work through challenging situations, including conflict resolution;
• Ambition to strive for 100% client satisfaction at all times;
• Experience in the home technology business is a plus, but not a requirement

What do we bring to the table?

• Base salary: $20-$22/hour commensurate with skills and experience
• Health, Dental, and Vision benefits
• 401k
• Paid time off
• Paid Holidays

Culture Fit:

• Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every member of our team puts client service first and foremost.
• Are you happy to lend a helping hand? No one in our company is above helping one another- we work as a team.
• Do you believe there’s always room for improvement? We are always in pursuit of perfection when it comes to the client experience.
• Are you frequently putting yourself in others’ shoes? We believe empathy and understanding are key to all phases of the client relationship
• Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What makes you interested in joining the Infinite Home Theater team?

Ability to Relocate:

• Meridian, ID 83642: Relocate before starting work (Required)

Work Location: In person