Front Office Assistant

Petitbon Alarm is a family-owned company local to Anne Arundel County. Established by Richie Petitbon over 25 years ago, the company has grown to protect over 8,000 homes and businesses. The company takes pride in its ability to retain customers and employees; many staff have worked for Petitbon Alarm for over ten years.

Petitbon continues to grow and needs to hire a Front Office Assistantin Crofton, MD, to help with various office admin tasks. This role with Petitbon Alarm is a well-rounded position. We offer training and opportunities to grow outside the day-to-day responsibilities.

A full-time presence at the corporate headquarters in Crofton, MD, is required. The schedule is Monday through Thursday, 8:30 am to 5 pm and 8:30 am - 4 pm on Fridays.

A base salary, performance bonuses, and benefits, including 100% paid health insurance (employee only), 401k with a 4% match, paid holidays, and three weeks of PTO annually, are offered.

All Petitbon Alarm employees must undergo a thorough criminal background check through the Maryland State Police Department.

Position Responsibilities

• Answer a high volume of incoming calls in a friendly and helpful manner
• Address customer inquiries promptly
• Schedule service appointments
• Assist with keeping the office clean and organized
• Additional tasks will be assigned

Position Requirements

• High school diploma
• Demonstrated customer service experience
• Ability to use Microsoft Office: Outlook, Word, and Excel and learn new software programs quickly
• Capable of multi-tasking while providing excellent service to customers and peers
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Able and willing to commute to Crofton, MD, daily
• Available to work a full-time schedule of Monday through Thursday, from 8:30 am to 5 pm and from 8:30 am - 4 pm on Fridays
• Pass a thorough background check through the State of Maryland Police Department

Compensation

• Base salary commensurate with experience
• Performance-based bonuses

Benefits

• Healthcare plan with Blue Cross Blue Shield (100% paid for the employee)
• Paid holidays (Memorial Day, July 4th, Labor Day, Thanksgiving, Black Friday, Christmas Day, New Year's Day, and Veterans Day)
• Three weeks of PTO annually
• 401k with an employer match of 4% after one year of service

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Crofton, MD 21114 (Required)

Work Location: In person