Front Office Assistant Flagstaff

Front Office Associate Flagstaff

Qualifications

• High school or equivalent (Required)
• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)
• US work authorization (Required)
• Phone etiquette: 1 year (Preferred)
• English

Full Job Description

We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate! We have an opening in Flagstaff, Arizona. As a Front Office Associate, you are the first point of contact! Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

If you are:

• Helpful and welcoming
• Engaging and dynamic
• Empathetic and attentive
• Adaptable and tech-savvy
• Resourceful and professional

Great! That’s what we look for. We want our customers to feel heard, understood, and cared for. The ideal candidate is tech-savvy and thrives in a dynamic environment, where organization drives the process and a positive customer interaction is top of mind. A bilingual Spanish speaker is not a requirement, but would be a plus!

About the role:

As a Front Office Associate, you are the friendly first point of contact for our clients. Through phone, email, and face-to-face interactions, you’ll support our customers by addressing their questions and concerns, setting expectations for their visit. You will oversee the administrative function of the office by setting client appointments, updating customer files for accuracy, and managing the billing process.

Occasionally, we run promotions, so you will find creative ways to connect with potential clients and encourage their participation through marketing and social media. You will work side-by-side with the Hearing Care Professional to ensure that our customers walk away feeling they had the best service that hearing healthcare has to offer. Work-life balance is essential to our employees and the hours of this position would be M-F 8:00am-4:30pm.

About us:

For over 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. Miracle-Ear (Arizona) is a locally owned, Phoenix based franchise focused on making a difference for our people and community. Our Miracle-Ear Hearing Aid Centers provide personalized hearing services to our clients in 23 locations across Arizona.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and its parent company, Amplifon, the global leader in retail hearing solutions.

Miracle-Ear Arizona is looking for strong team members who are passionate about what they do, work collaboratively to make us better together and who perform at a high level. We offer competitive compensation based on your expertise and benefits and are growing. Join us today and have an impact.

About the benefits:

• Health Insurance (Medical, Dental, Vision)
• 401K with Employer Match
• Paid Time Off
• Monthly bonuses
• Work-life balance
• Continuous training & support
• Career advancement opportunities
• Brand recognition – we’re at the top of our industry!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: $17.40 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 2 years (Required)
• Phone etiquette: 2 years (Required)
• Medical office: 2 years (Required)

Work Location: In person