Front Office Assistant (Behavioral Health) - Goodyear

Front Office Assistant (Behavioral Health) - Goodyear

www.adelantehealthcare.com

Who Are We?

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

OUR AMAZING BENEFITS

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

· Medical, Dental, and Vision available DAY ONE!

· 3 weeks Paid Time Off annually

· 10 paid Holidays annually

· 403b Retirement Account Savings Plan

· Tuition Reimbursement for eligible programs

· Employer-paid Short Term and Long Term Disability

· And MORE

POSITION SUMMARY

The Front Office Assistant position provides an entry-level direct customer service to patients. Duties include but are not limited to: check-In and check-out of patients via EPM, verifies insurance eligibility, provide cashier services. Schedule and confirm patient appointments. Answer incoming phone calls. All clerical activities, office supply maintenance and scanning of medical records.

WHAT YOU'LL NEED TO HAVE

• High school diploma or GED from an accredited institution
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty Behavioral Health locations
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

WHAT YOU'LL BE DOING DAY TO DAY

• Greet all patients and offers assistance with questions, or directs them to appropriate person or location
• Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
• Maintain and distributes patient documentation in an organized manner
• Accurately enter all patient demographics and all other required information into practice management system
• Obtain patient registration information and enter into computer system
• Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed.
• Verify third party payer coverage and billing information - insurance, etc.
• Prepare and balance individual financial daily batch for processing.
• Accurate handling of cash drawer and daily receipts
• Schedule patient appointments for medical providers via the computerized PM
• Scan documents into electronic health record
• Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection

***As a community health center, we have a unique responsibility to keep our facilities as safe as possible and to protect our patients and team members. With this in mind, you will be required to comply with all vaccine mandates, including the COVID-19 and Flu Vaccine programs which will include acquiring the vaccines or an exemption. This policy is consistent with our mission to provide a safe and healthy environment for our patients, providers, and employees.

As an Affirmative Action and Equal Opportunity Employer, Adelante Healthcare is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Ability to Commute:

• Goodyear, AZ 85395 (Required)

Ability to Relocate:

• Goodyear, AZ 85395: Relocate before starting work (Required)

Work Location: In person