Treatment Coordinator/ Front Office Assistant - Smiles Sun City

Smile Sun City merges leading dental technology and a seasoned, caring team to provide adults, children, and seniors with exceptional dentistry in Sun City, AZ. We are a local dentist office with strong roots within our community. Every day, we strive to treat patients with kindness and keep them comfortable from beginning to end. We have the tools, skills, and knowledge to give you and your family your desired smiles.

To learn more about our office, check out our website here:https://www.smilesuncity.com/

Job Description

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work Life Balance
• 3 weeks PTO & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
• Act as a liaison or case manager between the practice and the patient. 
• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment 
• Collect payments and copays. 
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policy.  
• Schedule new patients within two to four days of their initial call. 
• Ensure that all patient records are current and accurate. 

Qualifications

• Customer service/sales experience

• Dental office experienced (preferred)

Additional information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

This is a clinical working environment where potential exposure to hazardous waste and blood-borne pathogens is possible. Requires prolonged periods of standing, leaning, and bending. Must be able to lift 15 pounds at times.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you at least 18 years of age?

Experience:

• Dental Office: 1 year (Preferred)

Ability to Relocate:

• Sun City, AZ: Relocate before starting work (Required)

Work Location: In person