Front Desk Supervisor High End Medical Spa

High-End Medical Spa Receptionist

Our busy high-end Medical Spa is looking for someone with excellent customer service skills and leadership skills that love to help people, support our patients and you may be the person we’re looking for! We are growing and we want you to grow with us!

About Us:

We want to leave an impact on people that is meaningful. Whether that be providing them with superior outcomes or simply making their day better than it was before they walked in. It is important to us that the people that choose to come into our space and entrust us with their time feel the full extent of how much we truly care about them.

Our executive team thrives on building people up and helping them achieve their full potential. The beauty in this is that we are a company that at its core believes that people have the ability to reach their full potential and be the best version of themselves. We empower our staff to do this and therefore it naturally transfers in their work with our patients.

Job Overview:

Front Desk Supervisor is responsible for building and maintaining relationships with customers and delivering a consistent customer service experience. The Front Desk Supervisor coaches, trains and empowers staff while also assisting with scheduling treatments and maintaining a smooth flow of spa operations.

Essential Functions:

• Maintain positive communication with patients in regards to finances, and accurately calculating patient's balance.
• Create strong relationships with the staff, empower, train and guide the team.
• Achieve goals while displaying prompt, courteous, knowledgeable and professional customer service and leadership.
• Take initiative to present and sell products and services in a professional and proficient manner through product knowledge of multiple brands.
• Proactive in engaging the customer in using Dream Spa Medical tools, literature and technology to enhance the client’s experience.
• Achieve goals while displaying prompt, courteous, knowledgeable and professional customer service.
• Understand the services of Dream Spa Medical – the advantages, and benefits.
• Remain current and knowledgeable on the practice software and other portals that Dream Spa Medical uses to assist in customer experience.
• Personally work with clients to develop customer loyalty.
• Establish and maintain high spa standards: neat, clean, and organized reception area, product cases, stock areas, and non-sell areas.
• Participate in physical inventory of stock as requested, fill in stock as necessary.
• Responsible for timely fulfillment of daily communication inquiries via e-mail, communication portals and phone.
• Perform these functions in an efficient manner, as directed by the Supervisor

Requirements

• Excellent written and verbal communication skills
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to use a calculator.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Regular, dependable attendance and punctuality

Benefits:

• Opportunities for Growth
• We will provide career growth paths and help you along your career journey with paid training and development
• Generous Performance-Based Bonuses
• Health Insurance
• 401k
• Paid Time Off

Job Types: Full-time, Part-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Every weekend
• Monday to Friday

Ability to Commute:

• Canton, MA 02021 (Required)

Ability to Relocate:

• Canton, MA 02021: Relocate before starting work (Required)

Work Location: In person