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SalaryJob Title: Front Desk Agent
Location: Jacksonville, FL
Company: Connexsphere Flow
Job Description: We are currently seeking a friendly and professional Front Desk Agent to join our team. The Front Desk Agent will be the first point of contact for our guests, providing outstanding customer service from the moment they arrive. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Greet guests and provide them with exceptional customer service throughout their stay.
- Check guests in and out efficiently, ensuring all necessary information is obtained and accurately recorded.
- Handle guest inquiries and resolve any issues promptly and courteously.
- Process payments and maintain accurate records of transactions.
- Maintain a clean and organized Front Desk area.
- Collaborate with other hotel staff to ensure guest satisfaction and smooth operations.
- Stay informed about hotel amenities, services, and local attractions to provide guests with relevant information.
- Follow all company policies and procedures to ensure compliance with safety and security standards.
Requirements:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer skills, including knowledge of hotel management software.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
