Are you looking to further your career in healthcare?
Do you want to be part of a growing organization?
Evara Health has been serving the community for 40 years. We are a not-for-profit health care organization with 14+ locations throughout Pinellas County, FL!
Essential Duties & Responsibilities:
- Provides excellent customer/patient services in person/phones. Demonstrates consistent application of outstanding customer service skills
- Builds relationships with customers, patients, and caregivers by answering (non-clinical) questions and welcoming them to Evara Health
- Provides individualized customer service based on unique customer needs
- Delivers on the Evara Health purpose-driven service culture by always putting people first
- Timely pre-registration and registration of all patients, which includes obtaining all demographic, financial, identification, and insurance documentation
- Generates insurance verification and follows up with patient, if necessary
- Utilizes eligibility systems, on-line websites, or phone calls to determine insurance benefits and precertification requirements
- Enters pertinent insurance information into the EHR system
- Assists patients with payment arrangements and in coordination with the Medicaid Eligibility Staff, assists patient with financial applications
- Contacts patient employer, if necessary, for verification of employment, premium status, babies being added to policies
- Completes financial analysis, collects and scans proof of income, opens the case, opens and approves the tracker, and approves the case
- Follows up with patients for necessary signatures if they were not obtained at time of preregistration
- Provides estimates to patients and/or physicians as requested
- Demonstrates cash handling skills, follows all guidelines set forth in the Cash Handling policy; ability to accurately and timely balance the daily journal
- Makes appointments for patients per established protocols; assists patients/clients with forms
- Works collaboratively with all care team members in support of direct patient services, exhibiting flexibility and a “can do” attitude
- Serves as a point of contact with other internal and external departments, with the goal of fostering an environment which promotes patient comfort and trust
- Organizes workflow, keeping workspace clean and always professional
- Adheres to all Front Desk Standards, with an emphasis on achieving all quality measures supportive of the Patient Centered Medical Home model
- Demonstrates consistent application of outstanding customer service skills
- Demonstrates ability to navigate and enter data into an electronic health record
- Handles all patient issues with professionalism and courtesy, appropriately escalating all issues or concerns requiring further resolution to Patient Access Manager/Lead
- Additional Telehealth duties may be assigned to include the following:
- Works with assigned provider supporting Telehealth services to include New Patient appointments
- Completes appointment confirmations 24-48hrs in advance to help facilitate Telehealth services
- Ensures patients are registered properly preparing them for their Telehealth appointment
- Readily available via Microsoft Teams for assigned Telehealth provider
- Travels to different centers for coverage, as needed
- Promotes and drives awareness of Evara Health programs, initiatives, services, pharmacy services, etc.
- Adheres to Professional Practice standards
- Communicates with patients while protecting their confidential health information according to HIPAA and relevant state laws
- Provides feedback about customer interactions to their supervisor on a regular basis; supports corrective measures aimed at increasing service utilization
- Ensures that any clinical advice is provided only by providers
- Regular and Predictable Job Attendance & Punctuality
- Strictly adheres to all Evara Health, HIPAA, HRSA, State, Federal and accreditation agency rules, and regulations
- Other job related duites
Education and Experience
- High School Diploma or equivalent
- Minimum 1 year of experience as Front Office in a healthcare setting, preferred
- Minimum 1 year of experience in customer service, preferred
Culture
Benefits
- Up to 18 days of PTO in your first year
- Pre-Taxed flexible insurance package
- 403B with company contributions
- Tuition reimbursement
- Paid Training