Front Desk Representative

If you are a people person, keep reading!

We are W3, an independent insurance agency founded in 1925 with a long, rich history of unwavering commitment to our clients and community. You are the first face of the organization representing all that we are!

POSITION SUMMARY:

The successful candidate will have a natural ease in connecting with others while serving as the gatekeeper for the organization. You will also perform a wide range of administrative and office support activities.

Job Duties:

• Greet guests cordially and with a warm smile, while attending to their needs with a strong sense of urgency.
• Create authentic and caring interactions with team members.
• Work collaboratively with a commitment to a workplace of dignity and respect with a willingness to help in all areas of the office. No job should be too small, as every area of the office is important to our success and the success of our team members.
• Be receptive to coaching from supervisors and managers, in compliance with the Agency's policies and procedures. We want you to succeed!
• Answer calls using a multi-line phone system, forward calls and faxes to appropriate personnel, and take and deliver messages.
• Prepare welcome signage and monitor visitor access.
• Maintain conference room calendars.
• Open the lobby area at the beginning of the workday and close it at the end of office hours.
• Assist our departments with agency tasks (i.e. order motor vehicle reports, process deductible reimbursement invoices, pull Succeed wage reports, and similar other tasks. Don’t worry - we will train you).
• Manage parking process.
• Maintain electronic and/or paper files in an orderly, up-to-date manner.
• Become familiar with and follow Agency guidelines, policies and procedures.

This is not an exhaustive list of all duties and responsibilities. Duties and responsibilities may change and be assigned, based on Agency needs.

The success factors and requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An optimistic and cheerful can-do demeanor.
• Punctuality is key.
• High school diploma or general education degree (GED).
• Customer service experience and/or training.
• Working knowledge of Microsoft Word & Excel.
• Great communication skills.
• Organizational & time management skills; completing tasks timely.
• Dependable.
• Team Player.
• Professional demeanor.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, use fingers and hands to handle and feel; as well as be required to stand and walk frequently, to speak and hear. The employee is frequently required to reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: This job operates in a professional office environment. The overall noise level in the work environment ranges from low to moderate.

Reports to: Administrative Services Supervisor

Position Type: Non-exempt/Hourly

Other: The candidate offered this position will be required to submit to a background investigation, which includes a drug screen. W3 does not sponsor individuals for employment-based visas for this position.

Great Reasons to Work at W3

• Competitive compensation plan
• Great benefits including medical, dental, vision, life & disability
• Paid Time Off
• Paid Holidays
• 401(k) with employer match
• Paid Continuing Education
• Quarterly outings - because we need some playtime
• Smart-casual attire; no beachy flip-flops, but no ties or heels either!
• A culture that emphasizes respect for every individual;

Proud to be a EOE/DFWP/SFWP