Address
Form of work
SalaryPosition Overview
Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
Training & shift
- Paid training: 1st shift training, 2-4 weeks (Monday-Friday)
- Set working shift after training: Varied - Based on availability at time of interview.
- This position is full-time, 5 days per week. Shifts are subject to change based on department needs.
Position Detail
- Strong hardware and software troubleshooting ability.
- Able to multi-task in a fast-paced high-pressure environment.
- Speaks positively about systems, products, services, company, community, and staff.
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
- Apply high level customer service techniques for every request.
- Recognize research, isolate, and resolve information system problems.
- Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
- Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
Qualifications:
- Experience working in Technical Support and/or education in IT.
- Experience using and supporting: Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus.
- Experience troubleshooting wireless connections.
- Advance knowledge of Networking.
- Ability to utilize various databases consecutively with good typing skills.
- 1-3 years of customer service experience, preferred
