Front Desk Receptionist/Administrative Assistant

We are a progressive small, well established internet service provider needing to add someone with administrative experience to our growing team! Must be comfortable working in a close-knit office environment, have reliable transportation and exceptional customer service.

Benefits:

• $18/hr to start DOE
• 11 paid holidays per year
• Generous accrued PTO, usable after 90-day probation period
• Free home Internet connection (if location can be serviced)

This position is 5 days/week, Monday - Friday, 9am - 3pm, with a 1 hour lunch break.

Responsibilities to include but not limited to:

• Answering multi-line phone and routing support tickets to the appropriate department, greet walk-in customers
• Scheduling installs/service visits for field technicians
• Accounts receivable, check deposits
• Some sales with service inquiry calls
• Upkeep of filing, tidying up the office, etc.
• Other duties as needed
• This position can have some slow days in the month, would be perfect for a college student who can take advantage of down time by doing homework!

Job Requirements:

• High school graduate/G.E.D.
• Six months to 1-year minimum office experience required
• Computer proficiency - basic knowledge of e-mail, MS Word and Excel
• Basic accounting experience preferred
• QuickBooks Online experience preferred, but willing to train right fit
• Sales experience preferred
• Tech support skills not necessary but a plus, must be willing to learn some basic tech support applicable to our systems
• Strong written and verbal communication skills
• Excellent customer service - over the phone and in-person
• Can keep calm, cool and collected under pressure (i.e. dealing with upset customer)
• Ability to follow instructions, speak up and ask questions if help is needed
• Ability to work independently and as a team
• Positive outlook, go-to attitude, ability to multitask and think on your feet
• Must have valid driver license with own reliable insured vehicle
• Must love dogs - There are two office pups who love treats and loves throughout the day!

If you feel like you would be a good fit for this position, please apply. We are excited to meet you!