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Form of workJob Description
Company Overview
Since 1974, Brown Insurance has been a family owned business with an amazing culture. We are an independent insurance agency that proudly represents over 80+ carriers. We offer PTO, paid holidays, including one floating holiday, and benefits including 401k. We are truly a positive, growth-minded team environment. This is an opportunity to join our team at an entry level position, with opportunities to grow with us.
Job Summary
Are you a super outgoing, positive, self-motivated, efficient individual who thrives on serving the needs of others? Are you organized, like to multitask and have a warm outgoing personality? Are you tired of retail or server positions that require you to work nights, weekends or holidays? Do you thrive off of doing several things at once and being busy? Are you looking for a position that can be the springboard to a career in insurance? This is the position and place for you!
*Please note: This position is a full time job that requires the applicant to work in the office during our Monday through Friday 8:30-5:00 business hours. Remote or Work From Home is not available for this position.*
Responsibilities and Duties
- Answer all incoming phone lines within 2 rings and route to correct person. (6 incoming lines)
- Enthusiastically greet all walk in clients, vendors, company representatives and other visitors.
- Process and distribute (scanning and email) all mail to office
- Navigate and attach items into Agency Management system using required documentation guidelines.
- Process payments online to various companies.
- Update lender information and provide needed documents for lending institutions.
- Order supplies and distribute
- Accurately documents and attach all Underwriting memos, notices, renewals received by mail, email or fax into the Agency Management system.
- Maintains a concern for timeliness and attention to detail when interacting with customers, as well as when working with agency and company personnel to minimize the potential for error or omission claims.
- Maintain appearance and cleanliness of front reception desk area and office conference rooms
- Performs other functions as assigned by management.
Qualifications and Skills
- Ability to multi-task in a high interruption environment
- Attention to detail, very organized and ability to do multiple tasks at the same time.
- Digitally literate: Computer skills including Microsoft Office, Word, Excel, email, internet, digital office equipment.
- Ability to maintain positive, upbeat and very outgoing composure when interacting with all types of clients
- Must possess a positive, enthusiastic, “can do” attitude
- A commitment to providing clients with an outstanding customer service experience
- Committed to working in a collaborative team environment
- Strong attention to detail required
- Experience working in an insurance agency or similar is a bonus!
Benefits and Perks
- Group Health Coverage – after 90 days
- 401K with employer match – after 12 months
- Paid Time Off
- Holiday Paid Time Off
- Competitive Pay based on experience
- Paid Day off to Volunteer in Our Community
- Opportunities for professional growth and career progression
- Company commitment to work/family life balance and community service
- Team Building Events
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