Address
Form of work
SalaryPRIME DIRECTIVE: Guest Satisfaction & Safety, Employee Satisfaction & Safety, and Fiscal Responsibility is the pillar on which a hotel company thrives. Every employee, regardless of his or her position, accepts responsibility for the above 3 pillars.
SERVICE TASKS:
- Acknowledge and greet ALL guests within 15 feet of you and engage with them within 6 feet of you.
- Coordinate with other departments to fulfill special guest requests.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
COMMUNICATION TASKS:
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Create and maintain positive, professional working environment with fellow co-workers as well as guests.
ROLE SPECIFIC DUTIES:
Office Duties
- Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff.
- Take, modify and cancel guest reservations, noting any special requests
- Efficiently check guests in and out of the hotel. Receive, input, modify and cancel all reservation calls.
- Communicate hotel facilities and services to guests at check in.
- Coordinate with other departments to fulfill special guest requests.
- Listens to, anticipates, and fulfills guest needs.
- Post phone charges, valet charges, and other miscellaneous charges to guest accounts.
- Administer hotel guest payment policies.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Follow proper key control procedures for issued keys.
- Reads the communication log daily and follows directives
- Stock and encourage sales in the sundry shop.
- Maintain coffee availability in lobby.
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
