Front Desk Receptionist

*2022 Top Workplace*

WE DO URGENT CARE DIFFERENTLY

• On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
• Profit Sharing: All Employees Work Together, See the Results, and Share in the Success

Medical Front Desk Receptionist- The Medical Front Desk Receptionist is a highly skilled customer service representative that plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communication of insurance coverage.

Education and/or Experience Requirements:

• 3+ years of customer service in person-to-person work environments, preferred
• 1+ years experience with administrative duties, preferred
• Computer skills/literacy, required
• Medical terminology knowledge is strongly preferred

Opportunities To Learn & Grow:

• This patient-facing position is an excellent first step into healthcare
• Opportunities to take on a Medical Assistant Apprenticeship program available
• Costs are covered by AFC!

Pay and Benefits:

• $17.50 - $23.50 + / hour Depending on Years of Experience
• Plus Employee Profit Sharing Bonuses are paid quarterly
• Full-Time Benefits Eligible
• 401k at 1 year, with a 3% Employer Contribution
• 3 Weeks Paid Time Off
• AFC covers costs for employees, spouses, and dependent care when using our AFC clinics

Schedules: Full-time, ~40 hrs/week. Shifts are set schedules; Sunday-Wednesday OR Wednesday-Saturday

• Sun 9a - 6p, Mon-Tue 8a - 8p, Wed 8a - 2:30p
• Wed 1:30p - 8p, Thurs-Fri 8a - 8p, Sat 9a - 6p

Location: NE Portland Clinic located at 7033 NE Sandy Blvd., Portland, OR 97213

• One on-call shift a month in addition to a regular schedule is required. Reliable transportation is a must, as the location for the on-call shift could be at of our clinic locations: Northeast Portland (97213)- Cedar Mill (97229)- Tigard (97223)- Oregon City (97045)- Beaverton (97005)- Hillsboro (97123)- Camas (Opening 2024!)

What We Need: We are currently seeking energetic, driven, and team-oriented Medical Front Desk Receptionists who have excellent communication skills, attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining calm and collected are important attributes.

Essential Functions/Major Responsibilities:

• Greet and acknowledge patients with a warm and friendly demeanor
• Provide appropriate forms upon check-in and completing patient registration in EMR
• Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
• Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
• Answering calls and resolving needs or directing to the appropriate department
• Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
• Responsible for the setup and close out of the cash drawer
• Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
• All other duties as assigned by the Clinic Manager.

Exhibit Company Core Values:

• Commitment - Commitments are clearly made and met
• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence - Excellence in everything we do
• Celebrate - Celebrate wins - both small and large
• Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.
• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $17.50 - $24.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Urgent care center

Medical specialties:

• Occupational Medicine
• Primary Care
• Urgent Care

Ability to Relocate:

• Portland, OR 97213: Relocate before starting work (Required)

Work Location: In person