Front Desk Receptionist

As a Bartender (Receptionist) at Drybar, you are responsible for providing excellent client experiences, facilitating shop flow, following Bartender Non-Negotiables, and reporting daily sales results. We also expect our

Bartenders to contribute to the success of the team and the shop.

AREAS OF RESPONSIBILITY

• Lead client experience from check-in to check-out, ensuring that Drybar standards are upheld

• Facilitate shop flow: Check in and check out clients, assign clients to Stylists, delegate tasks to Stylists

and Assistants

• Maintain bar and retail display appearance

• Create a bar-like atmosphere by engaging with clients and team members

• Cash handling and operating point of sale system

• Train new Bartenders: thoroughly educates new Bartenders on Booker, Drybar’s 10 Core Values, and Bartender Non-Negotiables in order to set up new hire for success in the role

POSITION COMPETENCIES

At Drybar, we evaluate every role based on the competencies we believe ensure success in the position. Here are the competencies every Bartender must possess.

PERSONAL & INTERPERSONAL SKILLS

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Interpersonal Savvy

Relates well to all kinds of people — up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during difficult times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a

settling influence in a panic.

TECHNICAL & OPERATING SKILLS

Functional Skills & Learning

Has the technical ability and skills to operate a point of sale system. Open to receiving constructive

feedback, and coaching and is excited to learn.

Problem Solving

Uses logic and support resources to solve problems at the Front Desk; knows when to proceed and

when to ask for help; comfortable with challenging conversations.

ESSENTIAL POSITION FUNCTIONS

• Cash handling

• Operate point of sale system

• Report daily sales results

• Client experience

• Communication with off-site receptionists

• Facilitate shop flow

PHYSICAL DEMANDS

• Standing and walking for up to 8 hours

• Lifting up to 15 pounds

WORK ENVIRONMENT

• Productive working in a fast-paced, noisy environment

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 10 – 25 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Night shift
• Weekends only

Work Location: In person