Front Desk Receptionist / Patient Administrator

Job Summary

We are a high-end dermatology practice looking for an exceptional Patient Administrator / Front Desk Receptionist to join our growing team. This is a rare opportunity to work in the skincare industry with an organization that performs not only medical services, but also cosmetic procedures and surgical skin cancer treatments. If you are a naturally upbeat, positive person, this job is for you. If you like serving others, and engaging with people throughout the day, this job is for you. If you like busy days where you manage a variety of responsibilities, this job is for you.

**All candidates, please note that to be considered for this role you must complete the two skills assessments we have included here on Indeed. Thank you for your attention to this.**

The Patient Administrator role at Luna Dermatology is an important part of our team, helping to ensure a successful patient visit from beginning to end. She/he will support the broader team through the performance of a range of duties including scheduling, patient check-in and welcome, patient check-out, answering phones, responding to emails, verifying insurances, and collecting payment.

This job is full time, Monday through Friday. Days of the week will be scheduled between our Kingston and New Paltz office locations (typically two days in one location and three in the other). In order to work on our team, all employees must be flexible to work from either location on any given day.

We are a friendly, collegial group of professionals that enjoys working together. We love providing exceptional care to patients and making others happy. No drama or negativity- we like keeping this a great place to work.

For those looking for growth, we have opportunities for advancement- especially as we continue to expand our operations.

Job Overview

This is an exciting opportunity for a talented Receptionist / Patient Administrator to join our team! This is a full-time position splitting time between our New Paltz and Kingston office locations. The position includes a base hourly rate of $18 - $20 per hour (depending on experience), plus a generous package of benefits that includes access to the company's health, dental, and vision insurance, as well as 401K (with match), paid time off, company holidays, and more.

Job Duties:

· Perform medical office admin and reception duties, including but not limited to: answering phones, responding to emails, greeting patients, checking patients in, collecting payment, checking patient out, scheduling patients, managing patient demographic and medical information on paper and in our EMR system, and managing the patient reception / waiting area. To succeed on our team, you should love working with people, enjoy helping others, and take pride in being a bright spot in someone's day.

Key Competencies

· Positive attitude with a naturally friendly disposition.

· Demonstrated experience providing office administration and/or reception services

· Team-first mentality and eagerness to learn

· Highly developed interpersonal skills with high degree of emotional intelligence

· Strong communication skills in a wide range of formats, including in-person, phone, and email

· Demonstrated ability for self-motivation and self-confidence

· Strong customer service and relationship-building skills

· Ability to multi-task, prioritize work streams, and problem solve

· Strong history of personal accountability and professional integrity

Education and Experience

· Two or more years’ experience working as an executive assistant, office administrator or Front Desk Receptionist is required.

· High School diploma is required, Post-high school education preferred.

· Experience working in a medical office or in a reception position is nice but not necessary.

· A minimum of two years’ customer service experience of some kind.

· Demonstrated ability to multi-task, apply attention to detail, provide friendly service, and operate with personal responsibility / accountability.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Receptionist: 1 year (Preferred)

Ability to Relocate:

• Kingston, NY: Relocate before starting work (Required)

Work Location: Multiple locations