Front Desk Receptionist

Pacific Dermatology Institute is a full-service dermatology group that offers medical, surgical, and cosmetic treatments to meet all of your skincare needs.

Front Desk Receptionist:

Pacific Dermatology Institute is looking for an energetic and friendly receptionist with experience providing administrative support and patient care service to patients and internal medical staff over the phone and in person.

We’ve been growing rapidly for the last several years, we have 15successful clinics currently and continuously growing,we are poised to be a dominant leader in our industry.

We’re looking for a high performer who thoroughly enjoys a challenge. Are you ready to be a part of a winning team and help grow this established and well-respected operation? Let’s talk about a move-up in your career and bring your exceptional experience to this high performing company. If this describes you, we’d like to have a conversation with you today!

Compensation:

Hourly $ $18.63 - $25.04

Compensation will be commensurate with skills, Dermatological experience, and Education. Includes uniform scrubs, performance incentives, health benefits, vacation/PTO, and 401K with matching contribution.

Job duties and Responsibilities

• Exemplifies and wholeheartedly believes in Pacific Dermatology Institute’s Vision, Purpose and Goals
• Reports all potential employer liability issues and/or dissatisfied patient complaints to the Office Manager/Regional Director immediately
• Assists with patient scheduling and Front Desk operations
• Greetspatients, vendors, pharmaceutical representatives, and other visitors to our medical officesand creates a welcoming atmosphere
• Checks inpatient and distributesforms andthe requiredpaperwork. Reviews forms and paperworkto ensure required fields are completedappropriatelyandobtainspatient identification and insurance information
• Check patientsoutin a timely, friendly mannerensuringeachpatient hasthenecessary information andfutureappointmentinformation if needed
• Maintain patient confidentiality
• Providesoutstanding professional phonecommunication;manages multi-line telephone system efficiently andseamlessly, minimizing hold times
• Maintains patient accounts by verifying insurance information and coordinates with relevantdepartmentsfor payment and referral requirements
• Communicates with providersandmedical assistants,keeps themabreast of schedule changes, patient details, and potential service delays
• Check work provided email daily and respondsto emailsin a timely fashion
• Efficiently utilizestheelectronicmedical recordsoftware toregister newpatients,schedule/cancel or create follow-up appointmentsfor patients, as well as verifying current demographic information
• Ensure the waiting room environment remains quiet, calm,cleanand welcoming
• Upholdthe positive reputation of PDI treating visitors in a friendly, welcoming, and compassionate mannerwith the primary focusbeingpatient confidentiality
• Update job knowledge by participating in educational opportunities; read professional publications, attend seminars, conferences and continuing education courses assigned by PDI.
• Maintain a clean driving record, a valid driver’s license and evidence of valid auto insurancethroughout employment lifecycle
• Responsible for maintaining and overseeing Lean standards (5S)
• Use of Microsoft Office Suite products, including but not limited to, Planner, OneNote, Outlook, Forms, Word, Excel and PowerPoint

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in multiple fast-paced professional medical clinics with multiple medical providers and supporting staff.

Physical Demands

The employee is required to stand and use both hands for typing for extended periods of time. Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must be able to lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Days of work are Monday through Friday. Long hours and occasional evening and weekend work may be required as job duties demand.

Travel

This position requires up to 50% travel. Travel to multiple clinic locations, which are located throughout the Inland Empire and surrounding areas, will be required throughout the week, and at times on short notice.

Education and Experience

• High school diploma or equivalent
• Basic knowledge of medical terminology required
• At least one year of experience with the insurance authorization process, preferably in the Dermatology field.
• Working knowledge of ICD-10 and CPT coding (preferred)
• Basic knowledge of general administrative and clerical procedures
• Basic knowledge of Microsoft Word, Excel and Outlook

Skills/Abilities

• Good problem solving and decision-making skills
• Excellent customer service and phone skills
• Strong organizational, judgment, communication and analytical skills
• Ability to multi-task and perform multiple priorities
• Excellent time management, organizational, communication, multitasking and teamwork skills
• Cooperative and professional behavior toward peers, providers and management
• Ability to promote a favorable image with co-workers, department members, providers and, insurance companies
• The ability to contribute in a team environment and/or independently, to provide excellent customer service
• Ability to thrive in a fast-paced environment and prioritize tasks based on importance
• Strong attention to detail, able to produce accurate and high-quality work
• Adaptability, able to adjust the approach to meet changing demands and situations including dealing with diverse people
• Typing skills (40 wpm)
• Ability to keep confidential patient information to oneself at all times, despite the temptation to share