Front Desk Receptionist

Behl Orthodontics has an opening to join our exceptional Team!

Looking for:

• People who are hard-working, joyful, happy, and who love to help others gain confidence through an amazing smile.
• People who love to give 100 percent every single day and are willing to learn from mistakes and not make excuses for them.
• People who love to laugh and love humor.
• A positive and energetic spirit.
• People who genuinely like to help their team members because they understand the joy that comes with working with an awesome team.

If you are one of THESE people, then keep reading... Behl Orthodontics is looking for someone just like you!

SKILLS/REQUIREMENTS:

• Joy: Genuinely happy person!
• Laughter: Ability to laugh at yourself and with others!
• Confidence: Like Elle Woods applying to Harvard, “like it’s hard?”
• Curious: Want to know Why things are done, not just how or what is done.
• Teamwork: Work within and contribute to a team! No Lone Rangers, just team builders!
• Playful Spirit: Can have fun and also keep it professional
• Good singing voice: Willing to belt out your best karaoke version of “My Heart Will Go On” while taking incredible patient photos (J/K)!
• Teachable: Ability and desire to learn and to strive to better each and every day!

All the above is about finding the right person! We will train the skills. Some of the skills you will be learning are listed below:

• Strong communication skills: A scheduling specialist must have excellent communication skills to effectively interact with patients, prospects, and other team members. They should be able to communicate clearly and confidently, listen actively, and provide clear instructions to patients and prospects.
• Customer service skills: As the first point of contact for patients and prospects, a scheduling specialist should be able to provide excellent customer service. They should be friendly, empathetic, and patient while addressing patients' needs, queries, and concerns.
• Time management skills: The scheduling specialist must be able to manage their time effectively to ensure that they meet the goal of calling back inbound leads within five minutes. They should also be able to prioritize tasks and manage their schedule efficiently.
• Organizational skills: The scheduling specialist must be organized to maintain accurate patient records, appointment schedules, and follow-up calls. They should also be able to manage their work area effectively, keeping it clean and organized.
• Computer skills: A scheduling specialist must be proficient in using a computer, internet, and scheduling software. They should be able to navigate various websites, databases, and scheduling systems quickly.
• Sales skills: A scheduling specialist should be able to identify potential sales opportunities and close them effectively. They should be able to upsell and cross-sell services offered by the orthodontic practice.
• Attention to detail: A scheduling specialist must be detail-oriented to ensure that they schedule appointments accurately, take down the correct patient information, and follow up on leads effectively.
• Multitasking skills: A scheduling specialist must be able to handle multiple tasks simultaneously, including answering phone calls, scheduling appointments, and updating patient records.
• Flexibility: A scheduling specialist must be able to adapt to changes in schedules, patient cancellations, and rescheduling requests. They should also be able to work flexible hours, including evenings and weekends.
• Positive attitude: A scheduling specialist must maintain a positive attitude and remain calm and professional, even during high-pressure situations. They should also be able to work well in a team environment and contribute to a positive work culture.

Please introduce yourself with a short intro video as well as a current resume to be considered and send to katy.hesler@icondentalbrands.com.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Virginia Beach, VA: Relocate before starting work (Required)

Work Location: In person