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SalaryPosition Title: Receptionist
Overview:
Join an esteemed establishment in Williamsburg, Virginia, with decades of compassionate service to the community. Since 1932, Whiting’s Funeral Home has continued to uphold its legacy of excellence in funeral service, providing support and comfort to grieving families with professionalism and compassion. We are currently seeking a committed Receptionist who will embody these values and play a vital role in ensuring a seamless and respectful experience for our clients during their time of need.
Responsibilities and Duties:
- The ability to work independently and multi-task in a fast-paced service-oriented environment.
- Professionally greet and assist grieving families, guests, and vendors with empathy and sensitivity.
- Maintain polite and compassionate communication via phone and in person, understanding the delicate nature of funeral arrangements.
- Perform general office tasks and administrative duties to support the efficient operation of the funeral home.
- Provide administrative support to ensure seamless office operations
- Answer and screen incoming phone calls with care and accuracy, providing information and support to callers.
- Anticipate the needs of grieving families and guests to ensure a comforting and respectful experience during their time of need.
- Uphold strict confidentiality standards regarding sensitive information related to families and their arrangements.
Qualifications:
- High School Diploma or equivalent education is required. Post secondary degree preferred
- Minimum of 3 years high level administrative and customer service experience, preferably in a sensitive or compassionate environment.
- Excellent written and verbal communication skills, with the ability to convey empathy and understanding.
- Strong organizational and problem-solving abilities, with meticulous attention to detail. Proficiency in Microsoft Office Suite and other relevant business communication software is preferred.
- Compassionate demeanor and ability to provide support and comfort to grieving families and guests
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Application Question(s):
- Can you provide at least 2 professional references?
- Are you comfortable with Health Benefits not being offered at this time?
- Please be aware that when applying for this position the hiring process is quick and applicants must be responsive and available for phone and in person interviews.
Education:
- Associate (Preferred)
Experience:
- Customer service: 3 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
