Front Desk Receptionist

Come explore the Power of Possibility with a career at SPS!

We have an excellent opportunity for an experienced Front Desk Receptionist to come grow with our team in Triangle Park, NC! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution!

SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, and a 401K with company match.

Schedule: Typically Monday - Friday, 8AM-5PM

Other duties and responsibilities include:

• Demonstrating flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhering to business practice guidelines and policies
• Taking direction from supervisor or site manager
• Participating in cross-training
• Maintaining all logs and reporting documentation with attention to detail
• Adhering to all safety procedures

Key responsibilities include:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Ensure all visitors into the office possess a badge i.e. employee, temporary or guest badge
• Notifies employees or contractors of visitor arrival.
• Answer, screen, and forward incoming phone calls.
• Corresponding via email using Microsoft Outlook.
• Provide special project and administrative support on an ad hoc basis.
• Effectively addressing and resolving client and customer concerns and/or complaints.
• Responsible for submitting cases through the company’s on-line case management system for all maintenance or janitorial issues regarding the lobby as well as following up as needed to ensure timely completion.
• Data entry & word processing using Microsoft Suite.
• Keeping statistical data on services provided.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials
• Processing of incoming and outgoing mail and packages

The successful candidate will demonstrate the following qualifications:

At least 2 years of proven work experience in customer service, front office representative, or similar role.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office Suite.

Ability to effectively work individually or within a team in a fast-paced environment.

Ability to be resourceful and proactive when issues arise

Competency in performing multiple functional tasks.

Ability to meet employer's attendance policy.

Willingness to cross-training for other job functions.

Ability to lift up to 40 lbs. or maximum allowed by current State Law with or without accommodations

The ability to sit and/or stand for long periods of time with or without reasonable accommodation

About Us

SPSis a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law, and other professional services SPS operates in more than 15 countries worldwide providing specialized workplace support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

This job posting is a snapshot and not designed to cover all duties assigned to this position. A full job description can be found on our company website. www.spsglobal.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What motivated you to apply for the receptionist position, and what skills and qualities do you think make you a good fit for this role?

Experience:

• Reptionist: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)

Ability to Commute:

• Morrisville, NC 27560 (Required)

Ability to Relocate:

• Morrisville, NC 27560: Relocate before starting work (Required)

Work Location: In person