Front Desk Receptionist

Our East St. Louis clinic is looking for part-time or full-time Front Desk Receptionists to join their team!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do.

When you join Familia Dental as a Front Desk Receptionist, you will have the opportunity to make a real difference in your community while earning a competitive salary, wage increases, and more benefits than ever before such as our newly added 401K plan.

Whether Kick-Starting a New Career or Having Experience, Working at Familia Dental Has Amazing Benefits!

• Endless Career Growth Opportunities
• Hands-On In-Clinic Training
• Latest Technology and Safety Protocols
• Making a Difference Every Day
• Giving Back to Our Community
• Compassionate & Collaborative Team Environment
• 401(k) Retirement Plan
• Paid time off

In addition to the above benefits,full-time employees also receive:

• Health, Dental and Vision Insurance
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Paid Holidays & Vacation Time
• AD&D Coverage

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

Responsibilities:

• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Insure all record keeping requirements are fully and accurately completed

Qualifications/ Skill Sets

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills.
• Previous dental office experience preferred but not required.
• Training Provided

Availability:

Working Hours: M-F, 8:30 AM - 6:00 PM and Sat, 9:30 AM - 3 PM

Part Time:

• 2-3 days per week (about 15-20 hours)
• full days or half day shifts
• schedule varies from week to week
• Rotating Saturdays

Full time:

• 40 hours a week ( about 4-5 days )
• Rotating Saturdays
• Mostly full day shifts but can vary depending on office needs
• scheduled varies week to week