Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure the Front Desk is neat, presentable, and equipped with all the necessary supplies. Ordering office equipment and supplies as directed by the Office Manager when needed.
- Performs all Front Desk responsibilities as requested in accordance with practice’s policies and procedures. Duties include answering the telephone and triaging messages as needed. Also includes managing correspondence, emails, letters, and packages for appropriate distribution.
- Explains financial policy to patients, ensuring patient signs the financial policy and discusses the patient’s financial responsibility for co-pays, coinsurance, deductibles, and payment due at time of visit.
- Collects copays, coinsurance, deductibles, past due balances, and post payments at the end of the day.
- Verifies and updates all demographic and insurance information into patients’ Electronic Medical Record (EMR)
- Confirms the patients’ scheduled appointments.
- Maintenance of patient's chart regarding patient demographics, billing information and obtaining necessary consent form signatures.
- Complies with all OSHA and HIPPA policies along with all policies and procedures established.
Qualifications and Skills
- Excellent organizational, multitasking and time-management skills, with the ability to prioritize tasks.
- Ability to be resourceful and proactive when issues arise.
- Must be able to always display courtesy and sensitivity. Manage difficult or emotional customer situations. Meet commitments. Respond promptly to customer needs. Team player.
- Performs all other duties assigned by management team.
Education/Experience:
High school diploma or general education degree (GED).At least 1 year work experience in a medical office environment as a receptionist with knowledge of EMR, medical terminology and HIPPA regulations
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The noise level in the work environment is usually moderate.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; talk and hear and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 15 pounds.