Front Desk Receptionist

Front Desk Administrator

Location: Methuen, MA

Salary: Based on experience and skill set but is negotiable. Please state your desired salary

Work Part or Full Time. Monday-Thursday

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A NOTE FROM THE DOCTOR:

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Hi, I’m Dr. Jin Sung

What am I looking for?

You need to have at least 1 year of experience in a Front Desk position in medical/dental/chiropractic/business office or similar—which means you have experience answering phones, greeting people, scheduling, explaining details, billing and collecting payments (you understand and have NO problems talking about money and finances with people.)

As far as office skills, you need to be able to type at least 40 WPM and have proficiency in MS Word and Outlook/Gmail and have basic knowledge of computer use. Experience with other Office computer applications and office scheduling programs is a plus.

You need to be familiar with scheduling and how to run and maintain an appointment schedule.

Really… this is more of a Customer Service Position. I’m looking for someone who can reach out and communicate with people over the phone and in-person. You must have excellent verbal communication skills, excellent interpersonal skills and be able to write concise emails to current and prospective patients. I am looking for an intelligent mind, dedication, a love of people, and someone that can be kind, patient, and smile all day long, while being totally focused on someone else.

If you are looking for just a “job”, please do not apply. This position is for someone who wants something long term and rewarding. I want a person who will be a great ambassador for the practice. Someone who wants to change lives, someone who is devoted to what we do and the practice.

If you look us up online, you’ll see that I do a lot of work with Functional Medicine and Nutrition, and we treat a lot of people who are really sick. So…

I want someone who is:

Smart

Dependable

Can anticipate

Flexible (ability to go “outside the box”)

Warm

Confident

Quick learner and willing to learn

Mature

Self-starter

Professional

Takes initiative

Empathetic

Ability to multitask

Detail oriented

Understands and can communicate with people

Excited about alternative healthcare

Let me speak frankly for a second---I don’t like to micro-manage people. It’s one of my least favorite things to do.

Here’s what I do like... to show someone exactly what they need to do and how to do it. Have them learn it very quickly, and me NOT micro-manage them.

To apply for this position, you’ll need to include two things:

#1 Your resume and salary expectations

#2 Your answers to the following questions on the Skills Test and the One Way Interview video:

Tell me a little about yourself.

What do you do best?

How would your previous employer or co-workers describe you and your work?

What is it that you enjoyed most in previous positions?

What is it about this job that’s attractive to you?

SUMMARY

Skills and Qualifications

High school diploma or equivalent

Minimum 1-year experience at a Front Desk position in medical/dental/chiropractic/business office or similar

Outstanding verbal communication skills

Ability to type a minimum of 40 wpm

Proficiency in MS Office to include Word and Outlook/Gmail and basic computer usage

Experience with alternative or holistic healthcare is a big plus.

Experience with managing a schedule efficiently.

Attention to Detail

Ability to multitask

Basic Responsibilities

Answering phone calls from current and prospective patients.

Scheduling patients properly and efficiently.

Managing and performing patient communications in regard to updates, follow-up, emails, etc.

Greet, check in, and check out patients.

Collect patient payments

Prepare patient charts, forms, and proper follow-up.

Supporting the doctor’s time efficiency and processes.

Filing/Scanning of charts, notes, lab results etc.

Preparing test results and forms for staff and doctor.

Managing office flow.

Reporting and following up with the doctor.

Benefits

Flexible work hours

Job Type: Part-time or Full-time

Salary: Please state your desired salary. Based on experience

Front Desk Administrator

Location: Methuen, MA

If this interests you, please respond on Indeed - BUT, NOT just with a resume. Complete the Skills Test and Please also answer the questions on video in the ONE WAY INTERVIEW (or send these answers in an attachment) and tell us why you would be a great fit for this position (Without this information, your resume will be skipped over)

***Please DO NOT try to call our office or fax us, or stop by the office to inquire about the position. This information is to be sent via INDEED communication only, and only to this email address.

We will contact you. All details will be given at that time. Thank you!

Job Type: Part or Full Time

Salary: Please state your desired salary. Based on experience

Schedule:

Monday to Thursday

Education:

High school or equivalent (Preferred)

Experience:

Schedule management: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $16.50 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Methuen, MA (Required)

Ability to Relocate:

• Methuen, MA: Relocate before starting work (Required)

Work Location: In person