Front Desk Receptionist

Ashburn Orthodontics is looking for an energetic, positive, and hard-working Front Desk Receptionist with a passion for customer service and making people smile. You’ll be working alongside our team of fun-loving, supportive and caring individuals. The practice takes pride in providing excellent orthodontic care to patients of all ages, voted Best of Loudoun for many years.

Summary of essential job functions

• Create a welcoming environment for patients and their guests
• Manage inbound and outbound phone calls, emails and text messages in a timely manner
• Schedule, reschedule, and cancel patient appointments
• Identify patients’ needs by clarifying information and asking probing questions to ensure every issue is identified and an appropriate solution or alternative is provided
• Manage practice’s social media accounts (e.g. Facebook, Instagram, and Google) and engage with ‘followers’ in a timely manner
• Coordinate, publicize, and follow through on patient contests and rewards
• Obtain and document appropriate information from patients
• Clean, organize, and maintain the lobby and Front Desk area
• Support the patient check-in and check-out process
• Take and document payments from patients
• Assist with attracting new patients to the practice and maximizing referrals
• Maintain good relationships with referring dentists and other professionals in the community
• Send patient records for consultation with oral surgeon or other specialists. Arrange appointments with any specialists needed
• Oversee the transfer of records for patients transferring to/from other offices
• Be an active participant in staff meetings
• Maintains patient confidentiality and follows HIPAA Guidelines
• Manages the insurance claims process, including filing and following up on any insurances with outstanding balances
• Run and review monthly collection reports; A/R report for patients, A/R report for insurance
• Performs other duties as assigned

Abilities required

• Must be a team player to maintain the culture of respect and positivity
• Superior customer service and adaptability to work with all customer personalities
• Excellent written, interpersonal, and verbal communication skills with the ability to listen and articulate
• Highly organized
• Strong computer skills with proficiency in Microsoft Office and eager to learn all computer systems needed for the role
• High level of professionalism, ability to multi-task, set priorities, and manage time effectively
• Effective at conflict resolution, problem solving, and decision making.

The hours are Tuesday 9am-6pm, Wednesday 7:30am-3pm, Thursday 10:15am-7pm, Friday 8:45am-2pm. The first Saturday of the month 8:30am-2pm.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 28 – 32 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to Relocate:

• Ashburn, VA 20147: Relocate before starting work (Required)

Work Location: In person