Address
Form of workPosition Details
Position Information
Job Title
Front Desk Manager
Position Number
922195
Vacancy Open to
All Candidates
Time-Limited
No
Department Homepage
https://housing.ecu.edu/
Advertising Department
CAMPUS LIVING
Division
Student Affairs
Classification Title
10422 Admin Support Specialist
Competency Level
2 - Journey
Working Title
Front Desk Manager
Number of Vacancies
1
Full Time Equivalent (FTE)
1.00
Full Time or Part Time
Full Time
Recruitment Range
$31,200 - $44,549
Anticipated Hiring Range
$37,325 - $42,140
Salary Grade Equivalency
GN06
Work Schedule
M-F
Work Hours
8 am-5 pm
Position Location (City)
Greenville
Job Category
Staff - Office/Clerical
Organizational Unit Overview
The Division of Student Affairs actively supports the University's missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students' developmental needs throughout their collegiate experiences and promotes students development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.
Campus Living has responsibility for a complex system of operations and services which include sixteen residence halls housing 5,500 resident students and an operating budget exceeding $30 million annually, Dining Services, with twelve locations, an average of over 5,500 meal plans, and an operating budget that exceeds $30 million and ECU Transit with an operating budget exceeding $5 million annually. These Functional Areas in Campus Living include: Facility Management: Physical plant maintenance, repair and replacement process, renovations, housekeeping, and capital projects. Fiscal Management: Budget preparation, fiscal monitoring, accounts payable and receivable, debt service accounting, purchasing, payroll, and personnel. Administrative Services: Contracting and leasing, strategic marketing, policy and procedure establishment, summer conferences, neighborhood service office operations, resent operations, computer lab establishment and operations, customer service training, assessments, and cable TV services. Residence Life: Live-in professional staffing, paraprofessional staff, community development, academic support programming, student activities, resident disciplinary process, staff selection, staff development and training, collaborative programming with other departments, resident advisor class development and instruction, on-call response system, counseling, educational programming, and individual growth opportunities. It is essential that the department be run as a successful business venture while conforming to the guidelines set forth in the federal, state, and university policies. Constant vigilance is required regarding the appropriate dispersal of income. Revenue must be generated to cover expenses including overhead charges and to allow for continued growth. Campus Living is committed to offering personal and affordable services, supporting the academic mission of the University, and providing opportunities for individual growth of residents within a comfortable environment and caring community.
Job Duties
This position oversees the operations of the Campus Living Front Desk, serving as the key front-line communication person - both in calls and emails, along with the supervision of the Front Desk student employees. This position will work with the housing management system software to track information, support inquiries, and load information related to assigned tasks, while having a global understanding of Campus Living operations. This position will also provide support to the Assignments Coordinator and the Housing Systems Manager as needed throughout the year. This position reports to the Assignments Coordinator.
Assignments Support
Provide support to the Assignments staff with aspects such as room assignments, room changes, cancellations, and withdrawal processes as needed. This may include responding to inquiries, managing records in the housing management system, and generating letters for communication.
Communication & Customer Service
Be the primary resource at the Campus Living Front Desk with the support of student staff to communicate with internal and external customers about the overall assignment process, basic dining questions, important deadlines, and problem solve issue or concerns as needed or make referrals. Manage FAQs and communication quality of Front Desk and assignments staff by continual improvement and training processes. Proactively look for potential problems and concerns as part of the overall process and share them with the Assignments Coordinator and Director of Housing Operations.
Supervision
Hire, train, evaluate, and support the development of a strong Front Desk student staff team. Be available to student staff for feedback and support. Hold regular meetings with student staff team, pulling in other Campus Living staff as resources when needed to provide information and on-going training. Ensure appropriate coverage of staff at the Front Desk via scheduling, taking into consideration the time and cycle of the academic year.
Documentation
Using the established protocols and systems, process work orders and work order flow as directed. Document and keep records of communications, processes, procedures and deadlines. Keep records as needed for audit, training and decision making needs. Track and note communication with students through the housing management system
Other Duties as Assigned
Support larger departmental functions like Staff Recruitment, Open House and Admitted Student Days, Orientation show rooms, residence hall opening, and other duties as assigned. Attend Unit and area meetings.
Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
License or Certification required by the Department
None
Special Instructions to Applicant
Job Open Date
01/24/2024
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
02/05/2024
Open Until Filled
No
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/68473
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
Position Information
Job Title
Front Desk Manager
Position Number
922195
Vacancy Open to
All Candidates
Time-Limited
No
Department Homepage
https://housing.ecu.edu/
Advertising Department
CAMPUS LIVING
Division
Student Affairs
Classification Title
10422 Admin Support Specialist
Competency Level
2 - Journey
Working Title
Front Desk Manager
Number of Vacancies
1
Full Time Equivalent (FTE)
1.00
Full Time or Part Time
Full Time
Recruitment Range
$31,200 - $44,549
Anticipated Hiring Range
$37,325 - $42,140
Salary Grade Equivalency
GN06
Work Schedule
M-F
Work Hours
8 am-5 pm
Position Location (City)
Greenville
Job Category
Staff - Office/Clerical
Organizational Unit Overview
The Division of Student Affairs actively supports the University's missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students' developmental needs throughout their collegiate experiences and promotes students development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.
Campus Living has responsibility for a complex system of operations and services which include sixteen residence halls housing 5,500 resident students and an operating budget exceeding $30 million annually, Dining Services, with twelve locations, an average of over 5,500 meal plans, and an operating budget that exceeds $30 million and ECU Transit with an operating budget exceeding $5 million annually. These Functional Areas in Campus Living include: Facility Management: Physical plant maintenance, repair and replacement process, renovations, housekeeping, and capital projects. Fiscal Management: Budget preparation, fiscal monitoring, accounts payable and receivable, debt service accounting, purchasing, payroll, and personnel. Administrative Services: Contracting and leasing, strategic marketing, policy and procedure establishment, summer conferences, neighborhood service office operations, resent operations, computer lab establishment and operations, customer service training, assessments, and cable TV services. Residence Life: Live-in professional staffing, paraprofessional staff, community development, academic support programming, student activities, resident disciplinary process, staff selection, staff development and training, collaborative programming with other departments, resident advisor class development and instruction, on-call response system, counseling, educational programming, and individual growth opportunities. It is essential that the department be run as a successful business venture while conforming to the guidelines set forth in the federal, state, and university policies. Constant vigilance is required regarding the appropriate dispersal of income. Revenue must be generated to cover expenses including overhead charges and to allow for continued growth. Campus Living is committed to offering personal and affordable services, supporting the academic mission of the University, and providing opportunities for individual growth of residents within a comfortable environment and caring community.
Job Duties
This position oversees the operations of the Campus Living Front Desk, serving as the key front-line communication person - both in calls and emails, along with the supervision of the Front Desk student employees. This position will work with the housing management system software to track information, support inquiries, and load information related to assigned tasks, while having a global understanding of Campus Living operations. This position will also provide support to the Assignments Coordinator and the Housing Systems Manager as needed throughout the year. This position reports to the Assignments Coordinator.
Assignments Support
Provide support to the Assignments staff with aspects such as room assignments, room changes, cancellations, and withdrawal processes as needed. This may include responding to inquiries, managing records in the housing management system, and generating letters for communication.
Communication & Customer Service
Be the primary resource at the Campus Living Front Desk with the support of student staff to communicate with internal and external customers about the overall assignment process, basic dining questions, important deadlines, and problem solve issue or concerns as needed or make referrals. Manage FAQs and communication quality of Front Desk and assignments staff by continual improvement and training processes. Proactively look for potential problems and concerns as part of the overall process and share them with the Assignments Coordinator and Director of Housing Operations.
Supervision
Hire, train, evaluate, and support the development of a strong Front Desk student staff team. Be available to student staff for feedback and support. Hold regular meetings with student staff team, pulling in other Campus Living staff as resources when needed to provide information and on-going training. Ensure appropriate coverage of staff at the Front Desk via scheduling, taking into consideration the time and cycle of the academic year.
Documentation
Using the established protocols and systems, process work orders and work order flow as directed. Document and keep records of communications, processes, procedures and deadlines. Keep records as needed for audit, training and decision making needs. Track and note communication with students through the housing management system
Other Duties as Assigned
Support larger departmental functions like Staff Recruitment, Open House and Admitted Student Days, Orientation show rooms, residence hall opening, and other duties as assigned. Attend Unit and area meetings.
Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation
None
Preferred Experience, Skills, Training/Education
- Customer service experience.
- Experience in a University setting.
- Work experience managing business processes.
- Banner Student experience (admissions, grades, addresses, schedules) screens and queries.
License or Certification required by the Department
None
Special Instructions to Applicant
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date
01/24/2024
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
02/05/2024
Open Until Filled
No
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/68473
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
