Front Desk Manager

Job Overview:
We are seeking a highly organized and detail-oriented Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the Front Desk area, ensuring smooth workflow and exceptional customer service. This is a key role in our organization, as you will be the first point of contact for our clients and visitors.

Responsibilities:
- Manage and supervise Front Desk staff, including scheduling, training, and performance evaluations
- Greet clients and visitors with a friendly and professional demeanor
- Answer phone calls and direct them to the appropriate department or individual
- Coordinate and schedule appointments for clients
- Maintain accurate client records and ensure confidentiality of sensitive information
- Assist with data entry tasks and maintain organized filing systems
- Handle incoming and outgoing mail, packages, and deliveries
- Oversee office supplies inventory and place orders as needed
- Collaborate with other departments to ensure efficient communication and workflow
- Address client inquiries and resolve any issues or complaints in a timely manner

Requirements:
- Proven experience in a similar role, such as Front Desk Manager or Office Manager
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Proficient in data entry and computer skills (MS Office Suite)
- Knowledge of medical office procedures is a plus (e.g., medical receptionist experience)
- Familiarity with dental office operations is desirable
- Ability to maintain professionalism and composure in high-pressure situations
- Attention to detail and accuracy in all aspects of work

If you are a motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we would love to hear from you. Join our team as the Front Desk Manager and contribute to creating a positive experience for our clients.

Job Type: Full-time

Pay: $17.80 - $21.44 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Rotating weekends

Ability to Relocate:

• Charlotte, NC 28277: Relocate before starting work (Required)

Work Location: In person