Customer Care Coordinator

Customer Care Coordinator:

We are a Chicago-based audiology practice & earmold lab that works with musicians & astronauts.

Responsibilities:

• Coordinating appointments
• Incoming and outgoing phone calls
• Incoming patient registration
• Customer Service Emails
• Order Entry
• Receiving & processing of all incoming packages
• Answer basic questions regarding our products

Qualifications:

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to work both independently and as part of a team



Experience:

Minimum of two years of experience in a medical office, front office, or scheduling experience preferred.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person