Front Desk Coordinator/Receptionist

Seeking candidates with Aesthetics experience!

JOB TITLE: Front Desk Coordinator

REPORTS TO: CEO and/or Practice Manager

SUMMARY:

As a Front Desk Coordinator, your role revolves around the meticulous management of patient

appointments, delivery of exceptional customer service, oversight of administrative tasks, and

maintenance of a smooth Front Desk operation.

KEY RESPONSIBILITIES:

● Accurately schedule patient appointments and monitor online booking systems.

● Communicate directly with clients regarding scheduling and appointment inquiries.

● Contact new patients who have scheduled online to provide information and answer

questions.

● Monitor and manage no-show appointments, including marking patients as no-shows,

issuing invoices, and rescheduling appointments.

● Process payments, sell packages, and enroll patients in membership programs.

● Assist patients in enrolling and utilizing reward systems.

● Maintain knowledge of retail products and make basic recommendations to patients.

● Provide information about services and staff to patients.

● Greet patients and visitors, ensuring a welcoming environment.

● Ensure completion of paperwork, accurate EMR entries, and electronic check-ins.

● Provide post-care instructions and schedule follow-up appointments.

● Assist with patient flow and procedural preparations.

● Handle incoming messages, calls, and inquiries professionally.

● Maintain cleanliness and organization of the office space and product displays.

● Perform opening and closing duties, including facility setup and shutdown.

● Participate in special events and initiatives.

● Drive patient reviews and social media engagement.

QUALIFICATIONS:

● Seeking candidates with Aesthetics experience!

• High school diploma or equivalent; associate degree preferred.

● Prior experience in customer service or healthcare administration preferred.

● Strong communication and interpersonal skills.

● Ability to multitask and prioritize tasks effectively.

● Proficiency in computer systems and EMR software.

● Knowledge of medical terminology and procedures is a plus.

● Attention to detail and organizational skills

Job Type: Full-time

Pay: $16.96 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• aesthetics: 1 year (Preferred)

Ability to Relocate:

• Navarre, FL: Relocate before starting work (Required)

Work Location: In person