Front Desk Coordinator / Insurance Verification Specialist

Our Ideal Candidate
Foot and Ankle Specialists of Illinois (FASI) is an established medical and surgical podiatry practice located in Algonquin, IL. We are looking to add aFront Desk Coordinator /Insurance Verification Specialist with at least 2+ years of experience to our team (no exceptions please). If youre a person who starts your day with a smile and ends it with a bigger smile, consider applying for this position. Must be able to deliver a professional and qualified first impression to all visitors. You must be able to multitask, prioritize, and problem-solve in a busy medical office environment.For more information, please visit us at www.footandanklespec.com. Podiatry experience is a plus but not required. The ideal candidate will be able to "train up" (within 30 days of hire) on various company systems/tech, podiatry insurance coverage/concepts, and durable medical equipment (DME) documentation. We recognize that some growth in the position may be needed, and we are willing to train the right candidate with leadership potential. This role is right for you if:

• You enjoy teamwork and are passionate about making patient visits a great experience
• You love making people feel welcome and comfortable during all encounters with FASI
• You have great ideas and enjoy collaborating with the team to grow the practice
• You are tech-savvy and know how to use a computer
• You are passionate about conquering challenges and expel positive energy!
• You are an independent worker, looking to learn and grow your career

What you will be doing:

• Welcoming patients at the main reception desk with a warm, friendly, and inviting demeanor
• Handling phone calls and scheduling / re-scheduling appointments
• Checking-in / checking-out patients/registration/demographics
• Collecting co-pays / deductibles / handling money at the time of service
• Creating a 5-star patient/customer experience
• Acting as the liaison between patients and any portal/technology questions
• Maintaining the front office lobby area by wiping down surfaces
• Prepping charts for the next day
• Completing accurate forms and data entry (such as DME paperwork, inventory spreadsheets, and dispense tickets)
• Managing and tracking inventory (including Front Desk office supplies as well as DME-related items)
• Verifying insurance coverage and calculating/documenting patient responsibility
• Participating in huddles, debriefs, and team meetings
• Maintaining organizational policies and procedures for the Front Desk
• Assisting the billing team with Insurance Verification, A/R ledgers, statement calls, and claims work list items
• Assisting the credentialing team with needed documentation
• Assisting the marketing team with database maintenance, social media posting, and other marketing initiatives
• Training other team members as needed and requested by management
• Handling any other duties (and special projects) as assigned by management
• Enjoying your day at work!

Qualifications:

• High school diploma (required)
• Minimum 2+ years of using medical scheduling systems or EMR software such as e-clinical works, next-gen office, Athena, epic, or other similar systems
• Proficient with Microsoft Office Suite products (i.e. outlook e-mail, excel, etc)
• Willingness to learn and collaborate
• Excellent communication and writing skills

Benefits:

• Commute to one location only!
• Health and dental insurance
• Paid time off / holiday pay
• 401(k)
• Growth potential at our office
• Paid training
• Fun team building and social events