Front Desk Coordinator

We are looking for a Front Desk Coordinator to join our Team at Oral and Facial Surgery of Naperville. If you have a passion for providing superior customer service, we want to hear from you!

Work hours for this full-time position are based on the needs of the practice and will be rotational on a weekly basis; Monday - Friday - 7:30am-4:30pm, 8:00am-5pm and 9am-6pm. The ideal candidate MUST have the flexibility to work each shift when needed.

NOTE: Applications, resumes, and inquiries will only be accepted through this job advertisement.

Key Responsibilities Include (but are not limited to):

• Delivering outstanding customer service to our patients with an emphasis on making a great first impression both in person and when on the phone.
• Answering inbound calls and engaging with all callers in a friendly, professional and welcoming manner.
• Scheduling consultation and surgery appointments.
• Collecting accurate patient information and insurance benefit information
• Verifying dental/medical insurance benefits for upcoming appointments and providing statement estimates.
• Supporting a working relationship with all referring dental and medical offices.

Qualifications and Required Skills for this Role:

• Superior organizational skills.
• Friendliness and ability to maintain a smile and positive CAN DO attitude in a busy environment.
• Ability to take initiative and work independently.
• A team player who collaborates with others and has an adaptive personality.
• Ability to multi-task, problem-solve, and prioritize tasks.
• Proficient in Windows and Microsoft Office.

Experience and Education Minimum Requirements:

• High school diploma, or equivalent.
• 2+ years of experience in a customer service role.
• Medical/dental office experience is a plus, yet we’re willing to train the best candidate who is motivated towards excelling in a new industry.

Hourly Rate Range:
Starting at $22/hour and commensurate with qualifications and experience.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Uniform allowance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Dental / Medical office: 1 year (Preferred)

Work Location: In person