Front Desk Clerk/Night Auditor

Job Title: Front Desk Clerk/Night Auditor

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns, escalating as necessary
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using phone systems and computer software
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Flexibility to work evening, overnight, and weekend shifts as needed

Join our team as a Front Desk Clerk/Night Auditor and be the first point of contact for our valued guests. As a key member of our hotel staff, you will play a vital role in providing exceptional guest service and ensuring a smooth check-in/check-out process. If you have a passion for guest relations and enjoy working in a dynamic environment, we would love to hear from you.

We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to join our team!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person