Front Desk Associate/Treatment Plan Coordinator

Main Job Tasks, Duties and Responsibilities

• register new patients according to established office protocols
• assist patients to complete all necessary forms and documentation
• verify and update patient information
• inform patients of dental office procedures and policy
• move patients through appointments as scheduled
• enter all relevant patient information into data system
• maintain and manage patient records in compliance with privacy and security regulations
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists
• dispatch lab work appropriately
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options
• arrange payment schedule with patients
• sort and distribute incoming mail and email
• monitor and maintain inventory of dental office supplies
• maintain a professional reception area
• safeguard patient privacy and confidentiality

Education and Experience

• Minimum 2 years of customer service experience
• general education degree or high school diploma
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Customer Service: 2 years (Required)
• Dental office: 1 year (Required)

Ability to Relocate:

• Owings Mills, MD 21117: Relocate before starting work (Required)

Work Location: In person