Front Desk Associate

We are in search of a dynamic Front Desk Associateto be the face of our Customer Service Operations for our Columbia, MD location that will help further our mission!

Nava Health is a fast-growing and features a membership-based integrative practice with multiple locations in MD, VA, and FL, as well as tele-visit options. NAVA began in 2014 with the mission to help clients transform their health and has grown to over 45,000.

Each center has a team of highly skilled Physicians, NPs, PAs, RNs, MAs, Phlebotomists, Nutritionists, Acupuncturists, and Massage Therapists. Together, we work to optimize health with our revolutionary and integrative approach to total body health & wellness.

An ideal candidate has a proven sales track record, genuinely enjoy helping others, and can easily thrive in a fast-paced environment. This position works directly with the General Manager to define daily tasks to support daily, weekly, and monthly goals. Our mission is to offer Nava’s integrated wellness on a national basis, and we need a strong team to make it happen.

What You’ll Do

• Build sustainable relationships and engage members by going the extra mile while they are in our Columbia center.
• Providing exceptional service while managing appointment requests and general inquires, over the phone.
• Explain Nava membership benefits, wellness packages, integrative therapies, and nutraceuticals.
• Educating members on proposed treatment plans and pricing based on their individualized Custom Vitality Plan.
• Accurately billing clients during the check-out process.
• Acting as a liaison between client/patients, therapist, and medical staff.
• Evaluating all levels of client experience to ensure the quality meets Brand standards.
• Meet personal/team qualitative and quantitative targets.

Who You Are

• Minimum 3-5 years of Customer Service experience
• Minimum 2-3 years of direct sales experience
• 2-3 years of experience in a spa or medical setting preferred
• Excellent phone etiquette
• Ability to work cohesively with others in a fast-paced environment
• Outstanding communication and customer relationship skills
• Good judgement and problem-solving skills
• Comfortable performing several tasks using computer software including EHR, Telemedicine Platform, Telephone software, Teams, and Outlook
• Flexibility to work some evenings and/or Saturdays

Job Type: Full-time

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)
• Direct sales: 2 years (Required)

Work Location: In person