Front Desk Associate

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a strong attention to detail, and a passion for hospitality, we invite you to apply.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized Front Desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction

Experience:
- Previous experience in a customer service role is preferred
- Familiarity with hotel management systems is a plus
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are an asset

At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career growth and advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel stays and amenities

If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 16 – 32 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Fayetteville, NC 28303: Relocate before starting work (Required)

Work Location: In person