Front Desk Associate - Prairie Lakes

ABOUT US: The Des Plaines Park District, established in 1919, features more than 50 parks and facilities. As an Illinois Distinguished Accredited Agency, we service a culturally diverse and growing community with hundreds of affordable recreational and educational programs, classes, and events for kids, teens, adults, and families each season. "Enriching Lives Everyday" is our vision and our constant goal.
JOB IDENTIFICATION:
Job Title: Front Desk Associate - Prairie Lakes
Grade: IV - $15.00/hour
FLSA: Non-Exempt, Hours not to exceed 950/year
Department: Recreation
SUPERVISORY RELATIONSHIPS:
Reports to: Athletics & Facilities Manager/Supervisor
Supervises: N/A
BASIC FUNCTION: Front Desk Associate is responsible for providing exceptional customer service, greeting and checking in members, handling cash transactions and registration for services, programs and facility memberships and having a solid knowledge of Des Plaines Park District operations.
SCHEDULE: Night and weekend shifts needed.
ESSENTIAL DUTIES:

1. Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.
2. Responsible for cash control of Front Desk cash drawer and incoming cash registrations.
3. Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
4. Respond to emergencies in the facility which may include incidents of a serious nature.
5. Register applicants for Fitness Center memberships, Resident I.D. Cards, Pool Passes and programs.
6. Sell PLCC fitness center memberships, programs and rentals. Give tours as needed.
7. Assume responsibilities of Prairie Lakes Manager when other managers are not present.
8. Perform photocopying or other project needs for the Park District staff.
9. Receive and distribute incoming mail.
10. Take reservations for babysitting and racquetball courts.
11. Print out class rosters for instructors.
12. Develop and maintain working knowledge of telephone system, copy machine, building intercom, pass card printer, any other office equipment, POS system and RecTrac software.
13. Check with supervisor daily, when conflicts or time does not allow completion of work for prioritization of work to be accomplished.
14. Act as Person in Charge of PLCC in the event of an emergency if Manager or Supervisor are not present, according to Crisis Manual.
15. Make decisions and problem solve issues that arise during shift.
16. Be aware of all activities scheduled in the facility during shift.

OTHER DUTIES:

1. Communicate openly with Facility Manager and other staff to ensure the smooth operations of the facility.
2. Maintain a proper inventory of clean towels. Wash and dry towels as needed (approx. 1 load/hour).
3. Keep work area and lobby clean. Including vacuuming, dusting and wiping down surfaces.
4. Complete tracking reports as requested by Facility Manager.
5. Direct patrons in the event of an emergency, such as fire, severe weather.
6. Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual
7. Perform additional duties as assigned.

POSITION QUALIFICATIONS:
Education: High School diploma or equivalent (GED)
Experience: Must be at least 18 years of age or older
Office experience, cash handling and ability to handle public contact preferred.
Certification CPR and First Aid Certification, available through the Park District
PERKS & BENEFITS: PART TIME STAFF

• All recreational facilities at no charge during active employment, discounts for dependents
• A free individual outdoor pool pass to three aquatic facilities, or family pass at 50% discount
• A free annual or monthly fitness center and/or indoor aquatic center pass
• Rent meeting/party spaces at 50% discount
• No charge for general programs/pre-registration (some exclusions apply)
• Contractual classes/programs at a discounted rate
• All golf facilities at no charge including Golf Center Golf Course, Lake Park, and Mountain View Adventure Center

Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact our HR Coordinator, Ellie Asa, at the Park District at 847-391-5099 or email at ellie.asa@dpparks.org so that we may make the necessary arrangements for you.