Front Desk Associate At Historic Wade House - Lte

The Wisconsin Historical Society, considered one of the nation's finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society, founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving and sharing stories. At its core, the Society believes that increasing the public's knowledge of history has profound societal, cultural, and economic benefit. The Society’s values are to Embrace a Spirit of Service, Engage our Expertise, Spark Enthusiasm, Cultivate Inclusion, Exceed Expectations, and Think Big and Grow with Purpose. Its collections, historic sites and museums, historic preservation office and extensive educational programs are focused on enriching and transforming lives through unparalleled access to history.

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Historic Wade House Stagecoach Inn, Wesley W. Jung Carriage Museum, blacksmith shop, sawmill and grounds in Greenbush, Wisconsin. The site offers guided tours from May – early November with special events throughout the year. The Visitor Center and Wesley W. Jung Carriage Museum is open year-round. The Front Desk Associate is responsible for the daily reception of customers and groups to the Wade House Historic Site. They are expected to provide excellent customer service, navigate the point-of-sale system, and help coordinate and restock gift shop items. They will be responsible for introducing guests to the site, giving them instructions for the various site activities, providing directions and making suggestions for other local opportunities when asked. The Front Desk Associate is the face of Wade House and is responsible for setting a positive tone for the guest experience.

Duties:

• Ensure all visitors are properly ticketed and all admission fees are collected and that all visitors receive proper identification prior to leaving the ticketing area. Keep all ticketing materials organized.
• Sell tour tickets, monitoring tickets sales to limit each tour group according to policy, depending upon age, physical size, and disability accommodation needs of the visitors.
• Provide assistance and guidance to guests in a courteous and professional manner.
• Maintain a pleasant, helpful, and professional work attitude with visitors and staff. Provide high quality customer service and public information.
• Perform opening and closing procedures for all duty stations.
• Check the orientation film for school tours to ensure it is working properly.
• Coordinate the rotation of youth and adult tours on site within the established guidelines and coordinate with the Wade House team.
• Provide customers with information about gift shop merchandise that relates to site themes.
• Restock store merchandise as needed. Report any popular selling gift shop items that are out-of-stock to the Front Desk Lead.
• Maintain displays and arrange in a neat and attractive manner. Re-arrange large display areas or store display furniture as instructed by the Front Desk Lead.
• Price and display merchandise.

Pay is $14.00 per hour with a weekend differential of 80 cents per hour. This classification is in schedule and class 02-09.

Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.

A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 10 hours per week.

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

• Knowledge, skill, and ability to think on one’s feet and exhibit flexibility while ensuring exceptional guest experience.
• Skills and ability to communicate effectively in person and by other means with staff, guests, and volunteers of diverse backgrounds and interests.
• Ability to establish and maintain effective working relationships.
• Ability to carry out assigned duties with a minimum of supervision.
• Ability to complete assigned duties in historic structures lacking climate control and with direct exposure to the outdoors in farm and wooded environments, including allergens and insects, may need to work outside in all weather conditions on occasion.

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.

We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions can be directed to dawn.garcia@wisconsinhistory.org or (608) 264-6670

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Applications will be accepted until the position is filled.