Front Desk Associate

Job Description

At Eyes on Randolph we encourage creativity, thrive on thinking that falls outside of the box, and challenge our employees to keep pushing what it means to be the leader in eye care. Here at Eyes on Randolph, our employees drive our success! We’re among the fastest growing and successful private companies in the industry because we attract the most committed and passionate people.

BENIFITS

• 401K
• Paid Vacation
• Paid Holidays

BASIC FUNCTION

The Front Desk & Call Center Associate assists and educates patients with their insurance eligibility and benefits. This position also requires office support and some admin duties such as handling the call center. This includes handling calls, scheduling exams, confirming scheduled appointments, verifying insurance, posting insurance payments, updating contact information, and assisting with referrals. Spanish or French Creole speaking is a plus.

MAJOR DUTIES & RESPONSIBILITIES

· Greets customers immediately when they enter the gallery. Must be attentive in providing service to customers and satisfying their needs.

· Input Optical data to all insurance carriers.

· Ask open ended questions to determine the patients eyewear style preferences and escorts the customer to the appropriate product in the gallery. Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs.

· Pricing, measuring, collecting money, coding, and documenting patient charts.

· Is attentive to details; reviews prescriptions and identifies special needs, consulting with Optician/Manager when necessary.

· Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.

· Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or problems.

· Takes pride in the appearance of the store and shows initiative in keeping the displays and inventory clean, attractive and organized.

· Control lab inventory through auditing tray management procedures, special orders, breakage, returns, and the monitoring of damaged and defective product.

· Informs management of potential safety opportunities.

· Demonstrates safe work practices including the wearing of safety glasses when appropriate.

· As needed, provide office support by answering incoming calls, scheduling appointments and checking in patients for appointments.

BASIC QUALIFICATIONS

· Strong communicator and listener

· Basic math skills (addition, subtraction, multiplication, division)

· Awareness of current fashion trends

· Strong Sales skills

· Knowledge of gallery merchandise

· Familiarity computers and calculators

PREFERRED QUALIFICATIONS

· Previous experience in customer service, retail, or optical

· Fluent in Spanish - Not required but a big plus

· Understanding of Insurances

REQUIRED QUALIFICATIONS

· Be efficient, organized, and resourceful.

· Function well in a fast paced environment with great interpersonal skills to deal with many personalities.

· Strong decision making skills.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Optometry Office: 1 year (Required)

Work Location: In person