Front Desk Associate

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Bedford, MA, is seeking a Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Requirements:

• Need to able to work on Sunday shift
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Bring a positive and energetic attitude
• Having a high school diploma or equivalent is required
• Be exceptionally organized and have great attention to detail
• Be a strong team player with the ability to work independently with minimal supervision

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Paid Time Off - We value your need for work life balance.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process be directed to the locally owned and operated Hand and Stone franchisee.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Bedford, MA 01730: Relocate before starting work (Required)

Work Location: In person