Front Desk Associate

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a Front Desk Associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry. We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation.

What we offer:

• $15/Hour

• Bonus opportunity every paycheck

• Contest bonus

• Paid Time Off

• Health/Dental Insurance

• 401K

• Advancement opportunities

• Flexible schedule

• Major holidays off (center closed)

• Work life balance: 10+ days additional center closure annually

• FREE waxing

• 40% discount on products

• Team events

The Scoop: The Front Desk Associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.

Must have: experience in sales, customer service or retail.

Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 9:30 AM to 6 PM.

A Day in the Life of a Front Desk Associate

• Sells wax passes to guests by educating guests on the benefits of a wax pass

• Assists in sale of EWC products to guests by educating guests on the benefits of products

• Must be goal-oriented and comfortable with set sales goals

• Books guests’ reservations accurately and efficiently while providing an excellent guest experience

• Creates new guest profiles by acquiring guests’ contact information and explaining center policies

• Handles confidential information, including guest contact information, with a high degree of integrity

• Answers guests’ questions and provides necessary resources for the guest to find answers in the future

• Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution

• Notifies center manager of any questions or concerns presented by guest or the team

• Ensures desk area and equipment are clean and in good working order at end of shift

What Sets You Apart

• Sales experience

• Ability to be friendly and engaging on the phone with guests

• Ability to focus on phone calls in a fast-paced environment

• Ability to handle escalated calls with confidence and professionalism

• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.

• Ability to prioritize work effectively

• Strong verbal communication skills

• Ability to receive constructive feedback from team and management

• Must be able to work well with the team

• Must be dependable and reliable

• Must have flexibility to meet shift requirements

• Must be a team player and pick up shifts, if needed

Education and Experience

• High school diploma required. 1-3 years experience in sales, customer service or retail.