Front Desk Associate

The Hampton Inn Portage is currently seeking a well-groomed, friendly, upbeat hotel Front Desk person to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. ONQ experience is a must.

To be successful as a hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

Hotel Front Desk Responsibilities:

· Greeting guests upon arrival and making them feel welcomed.

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel.
• Keeping abreast of local attractions, restaurants, and entertainment that may be of interest to guests.
• Understand the process of setting up and renting out the “Meeting Room.”

· Diffusing conflict or tense situations with guests.

Hotel Front Desk Requirements:

• High school qualification or equivalent.
• Previous hospitality experience would be advantageous.
• Strong written and verbal communication skills.
• Well-presented and professional appearance.
• Competency with Microsoft Office and Excel.
• Ability to learn on the job.
• Excellent customer service skills.
• Must have a friendly and kind personality.
• Must be able to work with the team as well as alone.
• Patience and good listening skills.
• Must have flexible hours.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Do you have OnQ experience?

Work Location: In person